Busy Help desk with a good mix of L1, L2 and L3 Technicians.
Pros: can learn a great deal about different ms applications
Cons: work as consultant never will be considered for the doe civil service union
In one day I can answer and fix 60-100 calls depending on the degree of fix. We use RA or Remote desktop depending where the fix will take place for example in the field (% NYC boros) or in the main building.
Co-workers are ok, some work, others like myself work all day long, and fix anything if I do not know I will do research until I find the solution.
The managers have no authority, they sit behind their computers and will not lead by example, most are given the position without earning it, other than that the directors are fine.
The hardest part of the job is time management for me at least, my mind is always on fixing the issue then do on to the next one.
The whole day is enjoyable, I truly like the position of L3 Technician , I enjoy helping the new techs out.