Wonderful company to work for.
Pros: i made some wonderful friends there.
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.