Corporate headquarters closed our satellite office. Entire staff of 14 taken completely by surprise. However, I loved the work, and the staff was professional, collaborative, and resourceful. Two-thirds of the employees engaged in off-site team-building activities such as paintball and bike riding. Technical writers were assigned a block of work and given a deadline at the beginning of each contract. A typical day at work comprised information gathering (phone calls and instant messaging with subject matter experts, and engineering drawings and OEM review), authoring troubleshooting work packages, and customer support as a Support Engineer. I honed my skills as a technical material presenter during business trips to National
Guard and Army Reserve facilities throughout the United States. The hardest part of the job was quickly resolving our military customers support issues on the fly; e.g. talking a soldier through a vehicle troubleshooting session at 5 a.m. that includes a potential software and/or hardware failure of the diagnostic equipment purchased from our company, or determining whether or not the problem was caused by an improperly authored troubleshooting procedure. Conversely, the most enjoyable part of the job was resolving that soldier's issue and having him/her express their sincere gratitude and relief.