Pros: Benefits, 401k, job security
Cons: Wages, work schedules
Overall, the experience is not any different from most other retail jobs. One sees a variety of personalities during the day, and being that this is a business that deals in the automotive arena, there are numerous occasions in which a very unhappy customer is going to have to be dealt with. That is probably to most difficult aspect of the job, communicating with angry individuals, particularly is there is a perception that something we employees either did or provided did not meet with the customer's expectations, regardless of any other factors that may be involved. On the other hand, the customer who shows true, genuine appreciation for our efforts makes it worthwhile. If you are part of a team that supports each other and helps each other, (a true team) then you are in a good situation. Management is concerned with keeping the company profitable, which is the bottom line, but even in that regard, there are no negative issues and/or conflicts.
The learning experience is, and it comes from many years of experience and observation, that the compensation could be better, and a cost of living increase in wage would be greatly appreciated.,