OI - most technically advanced glass company in world
Area Performance Quality Engineer (Former Employee) – Worked from home - Prospect, KY – February 28, 2016
Learned an amazing amount about the glass manufacturing process.
Already had customer experience, knew a lot about bottling production lines, equipment, troubleshooting.
My responsibilities were to go to local area customers, Beam, Wild Turkey, Woodford Reserve / Brown Foreman Louisville bottling locations routinely and as needed to represent OI, but to ultimately assist customers in identifying root causes of issues on lines.....supply related, operator error, or machine set up. Most important part was using interpersonal skills and knowledge to build trusting partnerships with operators, mechanics, electricians....all the way up to the plant managers. I was also responsible for determining disposition of problematic ware, and oversee resorting of said ware if rejected. Hardest part of job was when OI (we) could not supply quality ware to fulfill customer production requirements. Most enjoyable was the relationships and teams that were built with the customers at all levels.
Set own schedule to satisfy customers
Different managers were involved with different customers.....directions were not always in sync