Oakwood Worldwide Employee Reviews in United States

Showing all 72 reviews
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Interact with guest, prepare vendor contracts, institute work orders for maintenance staff.
Guest Service Relations / Leasing consultant (Former Employee) –  Chicago, Ill and Falls Church, Va.June 15, 2016
1. Greet guests, prepare leases for new residents or move out paperwork for departing guests.
2. I learned how to deal effectively with the general public.
3. Our company was very intutive to its employees as well as all management staff.
4. Co-workers were team players and our focus was to create an excellent enviornment for our residents during their stay with us.
5. Hardest part of the job was probably preparing paper work for 150 move in guest.
6. Most enjoyable part of the job was the satisfaction of the guest.
Pros
Great people to work with, catered lunches etc.
Cons
sometimes dealing with difficult guests
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Productive and fun place with families
Activity Instructor (Former Employee) –  VirginiaMay 12, 2016
A typical day consist of instructing different events for parents and children.Supervising and interacting with children ages 3-13 during activities and serving and prepared meals for big events. The most enjoyable part of my job is meeting new people.
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Very nice personnel.
Marketing Data Administrator (Current Employee) –  Phoenix, AZFebruary 17, 2016
Although Oakwood is a nice company, the pay is not commensurate to the work. The job descriptions do not always fit the positions people are hired for. Many times there is too much work and not enough coverage.
Pros
Great culture, good work morale
Cons
Low pay
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Fun Workplace
Client Service Representative (Current Employee) –  Phoenix, AZApril 21, 2016
Great company that gives you the flexibility to advance in a very fast paced talent mobility environment. I would recommend this company to other potential employees.
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It was okay, but they were partial
NATIONAL ACCOUNTANT LIAISON (Current Employee) –  Phoenix, AZJanuary 17, 2016
It is Monday-Friday, the pay was great, I don't spend much time on the phones which is nice. Really a sense of family atmosphere. Lots of fundraisers and the spirit team is awesome.
Pros
short lunch
Cons
the benefits are expensive
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great company to work for
Office Manager (Former Employee) –  Los Angeles, CAJanuary 18, 2016
The best part of being with Oakwood is that you get to meet such great people and everyone there is so good at doing their job. We always learn from each other and give each other constructive criticism when needed.
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Its a Job
Security Officer (Former Employee) –  Falls Church, VAJanuary 30, 2016
The company could be a good place to work but there is no opportunity for advancement in certain departments. Management expects the world from security department with no reward in return.
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Dysfunctional Family
Anonymous (Current Employee) –  AnonymousSeptember 30, 2015
I was sold on a company culture of "family" and "fun". This is not the case. There is a significant lack of clarity around organizational structure, roles and strategy. The organization as a whole is very change adverse which results in stagnant operations. If this company is to grow it must innovate and streamline. Otherwise, it will coast along unto the inevitable.
Pros
Compensation, Somewhat flexible work schedules
Cons
Lack of advancement opportunities, role ambiguity, disorganization
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Oakwood world wide
Guest Services Representative (Former Employee) –  Hayward, CADecember 15, 2015
Great company too work for. lots of room for advancement. A typical day would include lots of customer interaction and vendor interaction via phone and email.
Pros
hour lunch
Cons
busy peak season
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I enjoyed working at Oakwood and everyone there, I learned a lot there
REGIONAL SECURITY SUPERVISOR (Former Employee) –  Falls Church, VAAugust 10, 2015
My typical day was very busy and productive working with multicultural people. Understanding how Oakwood World Wide functioned, co-workers a great team.
Pros
Working with all groups of people, daily learning and production
Cons
Being away from home sometimes when I needed to travel
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Great work environment; the Golden Rule is do unto others as you would have them do unto you, and this applies to co-workers as well as customers.
Internet Account Coordinator (Former Employee) –  Phoenix, AZAugust 28, 2015
Very fast-paced job; if you aren't taking or making a call, you are responding to emails. You are working with individuals and corporations to find temporary, luxury housing worldwide. You will work with the client from the time of the first call or email, through the booking process. Probing questions are very important in this job, both for legal purposes and to ensure you are aware of all the clients' needs, such as accommodations for children, pets, etc.. It's also very important to build an early rapport with the client, especially if you can hear stress or anxiety in their voice. Many of these people are relocating to new cities or states, and need a little reassurance.
Pros
Friendly environment; potlucks; always busy; free bus passes
Cons
Their computer systems go out too frequently
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There is a reason they re-hire new GSR's every spring
Guest Service Representative (Former Employee) –  Phoenix, AZMay 21, 2015
While I enjoyed working at the Phoenix call center, the management is very out of touch. Retention of employees is not the objective here. There is a big push to bring in new talent every spring, and by the end of year, most have been let go or moved on.
Management plays favors and retaliates if they feel you are not being subservient enough.

This company is great if you are not in the call center, and getting out of that position is almost impossible. You are more likely to get fired than promoted.
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servicing the nightmare
Guest Service Representative (Current Employee) –  Hayward, CAMay 22, 2015
Not a great place to work...very stressful... long hours without any support...major changes need to happen in this company... low moral...no flexibility...no breaks(state requirements) and if you take lunch at your desk you are expected to answer phones...benefits are the worst (way to big of a company for them to have horrible insurance).
Pros
pay
Cons
no breaks, benefits, no perks
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Mexicans Only
inspector (Former Employee) –  Hayward, CAMarch 5, 2015
Majority of all workers are mexican and they will instagate among each other to get rid of you, their all in a click, you have to be mexican for them to accept you. Uneasy place to work. Management unprofessional they talk about other coworkers to others. Coworkers and Management treats new workers very poorly. Management plays favorites.Great place to work for overtime. They will over work you and they dont care if they keep you till 10pm when you started work at 8am.
Pros
good pay
Cons
they dont have respect for you
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Good product, poor leadership
Account Executive (Current Employee) –  United StatesApril 21, 2015
You're compensated very well for a minimal amount of work. The product offered is solid. The people and salary are the greatest part of the job. The hardest part is delivering leadership's poor decisions to your customers without any support.
Pros
Can work from home
Cons
Poor decision making
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Not a place to work if you want to move up
Client Services Representative (Former Employee) –  Phoenix, AZJanuary 26, 2015
Very clickish place to work. Management very unprofessional they will talk about other coworkers to others. Not a place for people with degrees nowhere to move unless you wait like 20 years for someone to leave or get fired. Coworkers very nice. Management treats workers very poorly. You get moved up based on tenor not that you can do the job. Management plays favorites.
Pros
good location in town
Cons
poor management don't have a clue. no career advancement.
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Providing fully furnished luxury apartments to customers in need
Account Coordinator (Current Employee) –  Phoenix, AZNovember 17, 2014
Certified in the Magic Of Customer Relations and providing excellent customer service
Receiving inbound calls and inquiring about customer situations in order to successfully
identify customer needs
Operating multiple system programs regarding business and customer related information
Skilled in communication verbally, in person and over the phone; as well as effectively
through email for customer needs and between business associates
Calculating cost for customers who are seeking to stay with Oakwood Worldwide
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The Oakwood Family Adventures
Internet Account Coordinator (Current Employee) –  Phoenix, AZDecember 3, 2014
Awesome company to work for, the properties are incredible to visit, that really offer that home away from home as the say. Some of the work ethics are a little blurred but, a good place to call home,if you have the right key.
Pros
be our guest program, a chance to stay in a unit of your choice. anywhere.
Cons
health care package, their rating system for employees on the front lines.
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Daily duties
Accounting Representative / GSR/Leasing Consultant (Former Employee) –  Arlington, VANovember 10, 2014
Processed daily Credit Card Transaction Report and settle all transactions from previous day

Ran daily AR reports; AR Aging, DCR, Cash Receipts, Pre-billing and Cash Receipts

Invoiced and processed payments for current and future IPAY guest

Processed credit card refunds when needed

Processed and update Rent Increase Worksheet Log

Processed month end reports and send to accountant

Input FAP upon property managers request

Processed monthly TOT Taxes

Processed monthly Bonus Summary Report for leasing staff

Audited all move-in and move-out files

Updated DCR Log daily

Assist PM with projects when needed

Assist front desk with arrivals and departures of guest

Processed receipts for guest
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Decent starting pay. Cost of living raises after that.
District Executive Assistant (Former Employee) –  HoustonOctober 11, 2014
Oakwood focuses on excellent customer service instead of getting it right in the first place. (for example if the guest doesn't have cable a gift card will be given. Rather than doing all the necessary steps to prevent this). The customer gets shorted in the product unless they are VIP.
Pros
free lunches, good health insurance
Cons
no flexibility. old computer equipment. upper management plays office politics
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Overall rating

3.6
Based on 72 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
3.1
Management
2.9
Culture
3.4