Call Center QA Coordinator (Bilingual)
Oasis Energy - Houston, TX

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This position requires a person fluent in ENGLISH AND SPANISH.

We will be posting other positions in the near future. We post our jobs a week in advance to our social media accounts.

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Oasis Energy is a retail gas and electric provider to tens of thousands of customers in the northeastern United States. Our Houston headquarters maintains a modest number of staff in a small company environment.

Location: Houston, Texas (Westchase Area)
Job Description: This position will serve as the Quality Assurance Coordinator for our outsourced call centers.

  • Day-to-day interaction and communication with third-party call centers in all phases of the Quality Assurance cycle
  • QA/Monitor/Calibration – know how to spot non-compliance as well as missed sales opportunities
  • Occasional travel necessary

Skills/Qualifications

  • At least one year of Quality/Monitoring/Calibration experience
  • Communication – phone, email, in-person
  • Writing skills – spelling, grammar, professional (Test on writing email)
  • Outgoing yet professional personality
  • Patience/Firmness
  • Detail Oriented
  • Organized
  • Follow-up
  • Proactive
  • Multi-tasking
  • Stay calm in a sometimes chaotic atmosphere
  • Bilingual Eng/Span

Salary: This position pays a competitive salary plus benefits.

http://www.oasisenergy.com/careers.html


Indeed - 11 months ago - save job - block
About this company
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Headquartered in Houston TX, Oasis Energy is a leading supplier of electricity and natural gas to residential and business customers in New...