Ocwen Loan Servicing Employee Reviews

Found 69 reviews matching the search
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Great Team Leads and support system, fun and energetic environment!
Home Retention Counselor (Former Employee) –  Houston, TxJanuary 27, 2016
Outbound calls regarding mortgage loans that are delinquent 30-90 days. Provided loan resolutions for borrowers with a repayment plan, loan modification, short-sale or a deed in lieu of foreclosure. Dealt with realtors, brokers, title companies, bankruptcy attorneys as well.
Pros
Providing a resolution for delinquent borrowers that keeps them out of foreclosure.
Cons
When borrower didn't qualify for any resolution and had to foreclose.
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Great pay but for how long?
Relationship Manager (Former Employee) –  Waterloo, IAJanuary 26, 2016
Management is scarce and can seldom be found. The pay is great but you are working for a company that is a lot of trouble legally and financially so you will hear about it on a regular basis. Each quarter means lay-off, it is only a matter of time before the entire company is located in India
Pros
Pay
Cons
Job security
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The hourly pay from my last employer was very good
RELATIONSHIP MANAGER (Former Employee) –  Waterloo, IAJanuary 12, 2016
A typical day at work for me consisted of handling a fast paced volume of outbound/inbound telephone calls which required obtaining all details of default and/or financial obligation in order for the borrower to resolve the delinquency of the mortgage loan.
Pros
Nice Incentive bonus payout checks
Cons
Constant changes
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challenging work, supervisors are helpful and understanding
Foreclosure Specialist-Default Servicing (Former Employee) –  West Palm Beach, FLNovember 10, 2015
The work is sometimes daunting but the supervisors are helpful and will guide you to the correct outcome.
Corporate but with a heart
Pros
bonuses
Cons
lack of upward mobility internally
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Good Work Experience
SERVICING OPERATIONS SPECIALIST (Current Employee) –  Waterloo, IANovember 5, 2015
Learned a lot about the financial industry, good on the job training. Very good company to work for, great benefits. I would recommend this job and this company.
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Productive fun workplace bond with customers an coworkers
Loss Mitigation Call Center Loan Counselor (Former Employee) –  Houston, TXNovember 2, 2015
A typical day at work very busy and active and productive. I learned to be available, attentive, kind courteous, helpful patience and dependable. Management was good consistence with updates and changes and available if needed. Worked good together with co workers eager to assist one another good team work. Hardest part of the job is to inform customer unable to work out a plan or approval solution. Most enjoyable part of the job is when you can make incentive bonus at end of month. Earning a pay check and free lunches.
Pros
Free lunches and incentive bonus
Cons
Holidays off with family
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Fast paced challenging work environment
Executive Account Manager (Current Employee) –  Waterloo, IAOctober 26, 2015
Challenging work environment.
Lack of communication throughout departments.
Need improvement in encouraging/reward employees.
Lack of employee moral.
Pros
challenging work environment
Cons
Lack of communication throughout departments.
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Good place to work, good training programs.
Team Lead (Former Employee) –  Waterloo, IAOctober 22, 2015
Overall, good place to work. Benefits weren't too bad with good medical insurance, 401k, and vacation time. Continued training on yearly basis for all employees.
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Strong Company
Claims and Repurchases Specialist (Current Employee) –  Waterloo, IAOctober 13, 2015
Strong company, average benefits, low pay, flexible hours, room for advancement within, many locations, variety of employees and variety of depts.
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Company Culture
Senior Servicer Manager in Master Servicing (Former Employee) –  Dallas, TXOctober 6, 2015
Ocwen only cares about profitability and cost cutting measures. Since they acquired the company formerly know as GMAC, they have sacrificed quality in countless areas.
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Mortgage Servicing company
Customer Service Representative (Current Employee) –  Waterloo, IowaOctober 6, 2015
I USED TO LOVE WORKING FOR THE COMPANY WHEN IT WAS GMAC BUT SINCE IT HAS SWITCHED OVER NOT SO MUCH EXCITING. I currently work in customer service and I love helping people especially those who have had a negative view on the company and I can be the one to change that view
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Consistent QA for adherence to company policy
Research Escalation Correspondence Writer (Former Employee) –  Coppell, TXSeptember 12, 2015
Prompt resolution to customer call within specified limited time period based on written policy for all calls in general rather than specifically resolving on an individual basis. This was difficult to limit time on calls because no two calls were the same. Each call demanded moving from one or more systems to be reviewed while talking with borrower for resolution. The hardest part of the job was not becoming emotionally involved.The most enjoyable part of the job was the teams worked together to resolve complaints and prevented problems from being transferred to upper management.

Monthly or annual bonuses were granted based on exceeding standard performance requirements,motivating employees to resolve problems completely resulting in satisfied borrowers.

A typical day consisted of researching outstanding problems, monitoring in-coming, escalated calls, and other assignments as assigned by management.
Pros
Monthly bonuses for outstanding performance
Cons
short breaks and long hours on in-coming calls
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Decent pay but management doesn't care about employees
Contract Management Specialist (Former Employee) –  West Palm Beach, FLSeptember 11, 2015
The corporate office treats their employees like robots. They don't care about anyone on a personal level at all. They reprimand you for even a minute of overtime even though they make a ton of money off of poor people who lose their homes. They don't care about ideas to improve efficiency and actually discourage employees from offering ideas. This place sucks the life out of you. It is boring and management does not like employee interaction.
Pros
Pay is ok
Cons
Soul sucking job
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Good place to work
Customer Care & Collections Supervisor (Former Employee) –  Houston, TXSeptember 4, 2015
Mortgage loan servicing oriented, good salary and bonus. Do not expect much professional growth but it's good pay, it also gives a lot of PTO time.
Pros
performance bonus
Cons
make career
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No comment
Customer Care Coordinator (Current Employee) –  Coppell, TXAugust 28, 2015
Except that there is one good Team Lead on the floor for CCC- that's about it.
No room for advancement.
Heath Benefits pretty good and bonus payout is decent.
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productive
Customer Care Representative (Former Employee) –  Waterloo, IAAugust 24, 2015
I go to work take incoming and out going calls to assist customers and to do collections. Assist customers with any issuies they're having with their account. My co-workers are great. I get along with them all. Hardest part of this job is when you cant assist a customer due to federal or state guidelines or some company ones.the enjoyment of the job is helping people
Pros
a great supervisor
Cons
the system needs improvements. not user friendly
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Fast pace and challenging
Supervisor - Home Retention Department (Current Employee) –  Houston, TXJune 24, 2015
Manage staff
enforce great customer service
review reports
daily and monthly task
monitor task completion
offer financial assistance to customers
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Decent place to start out, don't plan on staying very long though...
Attorney Relationship Manager (Former Employee) –  Fort Washington, PAJune 15, 2015
This is a good place to get a start in your career, but upper management is constantly policies and procedures, and employees are constantly in fear for their jobs, whether it be being let go, or another round of layoffs.
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Very professional and stress free environment
Asset Manager Loan Servicing (Former Employee) –  West Palm Beach, FLJune 9, 2015
I was very fortunate to work with a group of helpful individuals with various backgrounds of experience. I benefitted a great deal from the sharing of knowledge amongst my peers.
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Good Place to Work
Account Manager (Current Employee) –  West Palm Beach, FLJune 1, 2015
Maintained the company's existing relationships with a clients and customers. Managed and proposed new mortgage terms to borrowers and clients by reviewing and persuading them to accept the new terms. I handled the company toughest escalated issues and implemented resolutions. I always went above and beyond my monthly quota and achieved my monthly ICP.
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Overall rating

3.2
Based on 72 reviews
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