Productive learning environment.
Team Lead (Former Employee) – Houston, Tx – August 24, 2015
At Ocwen we built great relationships and a comfortable working environment. I supervised a floor of 65 agents with 12 of them reporting directly to me. I learned every aspect of the mortgage servicing as my department was the front line to all the customers questions and concerns. I handled accounts with escrow issues, insurance claims, fraud accounts, repayment plans, explaining transaction history, payment reapplication, ACH payment processing, bank drafts, loan modifications, foreclosures, bankruptcies, charge offs, short sales, deed in lieu. My Sr. manager provided great support and had confidence in his management team. Our agents were professional & friendly. Always ready to assist with any new projects and new hires.
The most challenging part of my job was disputing low QA scores. There were times when I didn't agree with the low score & I had to submit my reasons why I felt this score should be overturned. Some scores would get overturned & some would not. Another tough part of my job was the termination part anytime an agent was not meeting their monthly target.
The best part of my job was the team work effort and knowing that my agents worked hard for me. They knew I had lots of respect for all they do and they also knew I expected them to follow our policy and guidelines. We worked well as a team and we were very competitive in a friendly way.
Positive work experience
Closing down our department