Pros: working in silicon valley in the hardware industry, learning more about technology and upcoming products.
Cons: frustrated customers with multiple failed products or issues, similar issues- no resolutions.
Providing support with phone calls,email and Trouble Ticketing systems regarding technical support for SSD's, PSU's memory modules and other types of flash memory. I've learned more about different types of flash memory, NAND flash and the internal components of solid state drives and power supplies. Hardest part of the job is experiencing new customer – more... issues without a solution to provide for them immediately without following up with our testing department in regards to incompatibility issues with certain products. The most enjoyable part is resolving customer issues and helping them configure their system builds with our products. – less