Experience and skills of my career
IT Support Analyst (Former Employee) – Houston, TX – May 2, 2016
With my years of experience as an IT Support Technician Analyst, I have the skills to do the job. I’ve worked with Windows XP, 7 and 8.1. I’ve answered customer’s inquiries regarding their computer software, hardware questions and issues. I’ve installed and performed software solutions by identifying the problem, and then researching the problem for the solution. I’ve maintained network peripherals, (printers, copiers and scanners, and etc). I’ve supported handheld mobile devices from Blackberries to Android and Apple mobile devices. I’ve created/provisioned end user desktop/network account utilizing Active Directory, to their telephony accounts by company specifications. As an IT Support Technician Analyst, I’ve mainly focused on diagnosing, troubleshooting, and resolving computer issues, and network system problems. I’ve documented and updated all customer issues in the incident ticketing systems. While performing my Technical duties, I make sure to try to provide each customer with a good outlook of my character. I am assertive and reliable, which I feel that I would be a good fit for your team.