Assistant Store Manager (Current Employee) – Sterling, VA – April 27, 2013
Ok company to work for have plenty of resources available for learning and training associates.Traveling 75% of time spent away home. The most enjoyable part of the job was watching the new store site go from a building empty and under construction to a finished product that the customers are excited about shopping at.
Customer Service Specialist (Former Employee) – Burbank, CA – October 7, 2016
I clock in put the radio on that way you can communicate with the other team members. They assign you which area you will be working in. your job is to help greet and help any customers in that area. Was a lot of talking to people, develop better communication skills. And learned how to use the register. Management was good always talking over the radio trying to keep the job fun and lively. With any customer service job you will get some bad customers to so that probably was the hardest dealing with difficult people. Most enjoyable was when I would make a sale in the furniture or tech department.
Lead Developer (Former Employee) – Boca Raton, FL – October 7, 2016
My day always included a 15 minute scrum team meeting usually early in the morning. The meeting detailed my previous days activities, my planned activities for that day, and any issues that might block my progress. Then I would begin my tasks for that day, working with the team to make sure that my task results fit the requirements for the project. Whenever I completed the task I was working on I would then go to the project backlog and select the next highest priority unassigned task, assign it to myself and then begin to work on the task.
Office Depot was close enough (6+ miles) that I could ride my bicycle to work.
Office Depot is a big company and sometimes moves slowly to adopt new methods.
The stores are open way too long, there were days where we didn't have coverage so I had to pull 10 hour days, but then we weren't allowed overtime so I had to find ways to cut my hours later in the week, which was frustrating. My boss was under a lot of pressure from upper management to get surveys and rewards signups and by default we were under constant pressure. The work environment in Print was stressful, and there was no system of checks and balances, so you could have 40 people in line at one point with one person behind the counter or no people for 4 hours straight.
Full time positions got healthcare and PTO
Healthcare too expensive, never given our breaks, never got to take PTO
Sales Associate (Current Employee) – Atlanta, GA – October 7, 2016
A regular day at work is to come in and get started on the tasks assigned to you. I will suggest to come in to work and don't get involve with making friends or personal issues keep to yourself and complete the jobs assigned to you.
Sales Associate/Cashier/Customer Service/Logistic (Former Employee) – Bloomingdale, IL – October 6, 2016
I am basically a crossed-train employee that does mostly everything at OfficeMax ranging from being a cashier, sales associate, stocking, logistic, set planograms, do print services, and do tech services. I do all these things very well it is my first job and I do not even get paid well like I am basically doing 4 peoples job all at once. A typical day for me is if I open with a manger, I print price changes and some reports. After price changes are done I do the Fill Report and days where the store has a scan I have to do those reports too but while im doing those reports I have to help customers and maybe sometimes truck and cashier at the same time. My management team is pretty simple but sometimes are dumb to be management like no one is on the same boat or on the same stories. If I work with one manager that manager can do something very different than another manager would have done. Everyone does everything different which causes some pile ups and no one can keep there stories straight. Co-workers are the people that makes you want to come to work and the customers with the dramas also make you want to come to work to deal with them and make there day shittier. The best thing about my position is that I could do anything and I do not have to be in one spot and I can do whatever I feel like saying that it benefit for the store. The hardest part of the job is dealing with so many dramatic customers who think they are always right and bring there sad day into other people. Why is the price so high? Well I don't know because I don't set the price and if i did I would havemore... set it higher in order to get a profit but what you pay or what you think of the price does not make my paycheck any different. Then there are customers like why is the price so low...uh do you want it to be higher because I can do some magical things to make the price higher if you like? I don't understand customers like they have so many opinions and judgement against workers like if you work for retailers before then you would understand how we feel when you get treated like that. Like you could tell whatever you like but I have no control or power of change things just for you like there millions of other customers that have opinions too but we can't just favor just one opinion. The next favorite customer of mine is "Do you have any deals or coupons?...uh anything with a yellow tag or that is in the ad is technically a deal and on sale like I do not even know who you are and what you are looking for so I do not know what you expect to be a deal? I have one customer said that printer is only $5 off that is not a great deal and to another customer it is a great deal like people are so different.less
It was Austin so I never knew what to expect. I had fun with my customers as well as fellow associates while getting my work done in a timely manner Some days we were slammed in the print center so i spent most of my time helping with print orders or giving consults with potential print customers rather than helping at the registers. I was the stores go between, they trained me in all areas so I could assist when and where need be.
Great customers and staff, wonderful boss, a sense of community
Print center was always hot (because of the machines)
Delivered various office supplies to businesses. A typical day would be to scan over load and truck, then proceed to your route of on average 30-40 stops per day. I met a lot of great people at my regular stops. Management was very thorough and analytical and were typically on the ball with dealing with most anything. The job was extremely physical (climbing in and out of truck, deadlifting cases of copy paper) but I enjoyed the fact that it kept me in good shape and provided me the opportunity to service some really wonderful companies and customers.
Working at Office Depot/OfficeMax is like working with a family. There is always room to grow and the management are always there to help. While there is grew as a person and was trained to help customers to 110%.
Corprate office even with restructuring they keep their best employees
Customer Service Manager (Former Employee) – Hixson, TN – October 5, 2016
I enjoyed my time here, I feel that there was a lack of structure and training for advancement in comparison with some other companies, and like so many others they pay pennies and ask for technical knowledge and experience worth many times the wage they offer. Worst of all they have NO concern for their employee's future, when Staples made an offer to purchase they acted like it was the greatest thing ever, knowing full well it would cost hundreds if not thousands of jobs.
Customer Service Representative (Current Employee) – Arvada, CO – October 5, 2016
I've been with Office Max for almost a year and a half now and I love them. My ASM and former store manager are great, and our former operations manager was wonderful too. Our customer service manager is great with customers and our Print Services supervisor is friendly and easy to work with. Office Max is a great company with excellent management and they genuinely care about their associates. I have had more positive experiences with management and my co workers there than I have had bad experiences. From day one they made me feel welcome and were always there to help me whenever I had a question about something. I highly recommend store 6225
Great management, welcoming environment, friendly and prompt service
Waking up and going to solve problems with customers computers is very rewarding. At times it's frustrating but you learn a lot on how to deal with certain problems. The management is always there to give a helping hand. The co-workers all do their fair share of work.