Assistant Store Manager (Current Employee), Sterling, VA – April 27, 2013
Pros: working with an awesome group of co-workers
Cons: lots of long days
Ok company to work for have plenty of resources available for learning and training associates.Traveling 75% of time spent away home. The most enjoyable part of the job was watching the new store site go from a building empty and under construction to a finished product that the customers are excited about shopping at.
The experience was my 1st job but it came with many positives.
Customer Consulant (Former Employee), DeSoto, TX – November 18, 2014
Pros: customer service, learning about protection plans and about technology
Cons: stress and trying to relate to each customer
A typical day at Office Depot was stressful no lie. Some customers would come in and they knew exactly they needed or wanted. Others came in very curious asking billion of questions. I learned that with every customer it is a different need and there is always a solution to there problems. The customers never wanted anything that would break there pockets – more... they either wanted to know what was on sale or where the clearance area were. The management at Office Depot wasn't bad people at all they had very strong and encouraging saling routes. They was smiled and moved as fast as they could. My co-workers at OD are very different I must all of them had different stories we never talked liked that but when we did it was either a joke or some type of humor to make you or the customer laugh. The hardest part of the job was upselling no matter what was on sale it could be a 13 cent folder some customers didn't want to spend that extra to increase the sales per person or the average ticket item. The most enjoyable part of the job was either a tech depot service or helping someone with furniture and ordering items for people to help them save money when the order was over fifty dollars. – less
Sales Executive (Former Employee), Atlanta, GA – November 17, 2014
Cons: fast pace, short breaks, healthcare
•Typical day-to-day as a Sales Executive includes will service, sell and manage for the company for all stores in the district related technologies, and facilities. •Provide sales tactics for representatives and training courses for new hires. •New business development and account management. •On site troubleshooting computers.
Customer Service (Former Employee), Wichita Falls, TX – November 15, 2014
The work day went by fast and was over all not too bad. The lunch breaks were only thirty minutes and usually had to be taken an hour after arrival. The hardest part of my job was dealing with rude customers but that is any job and when handled the right way can be resolved. I worked well with my coworkers and enjoyed working there most days.
Store Manager (Former Employee), San Jose, CA – November 14, 2014
Overall a company that is all about the customers. I really enjoyed the program that was in place to bring customer service to the next level. Office Depot has great learning programs to help advance each associate to their full potential.
CSR (Former Employee), Bakersfield, CA – November 12, 2014
I learned what ink went with what computer, different types of printer paper how to operate a computer etc. My coworkers are always amazing at any job. The hardest part was figuring out in the begining all the little details that seemed overwhelming at the time and at the end were extremely easy. The most enjoyable part of the job was that not only – more... did i do cashering i was also allowed on the floor to stock my day went by so much faster – less
Marketing Supervisor (Former Employee), Delray Beach, FL – November 12, 2014
Pros: great brand, great benefits, solid advancement potential
Cons: you never know when your group might be the one downsized that year
I began working for Office Depot in 1996, right when it was rumored to be merging with Staples. That fell thru, but the company went on to grow, and my career became a part of that growth. I was welcome to transition from the call center to the advertising department as a copywriter, then advanced to senior, team lead and ultimately a supervisor of – more... copy, graphics and coordination. I only left because I was offered a more lucrative opportunity, but I think I would have continued to have advanced had I stayed. There's no telling. They've had several RIFs since, and nothing lasts forever. But it was a tremendous foundation from which to develop my marketing career, and some of the people I worked with will remain my friends for life. – less
A big part of my day is dealing with bug reports - making sure they have enough detail for developers to understand, going back to users with workarounds or questions about browsers, setup etc. Finally making sure bugs reports have the right priority and adding them in to the work backlog (yep, we're talking agile here).
Next priority is making sure – more... I know what's coming up, talking to the product managers, tech leads (lead developers), designers and being part of acceptance criteria (requirements) creation. Using this info to write tests plans before development is complete.
Next up its releases, I make sure all releases are passing our release acceptance criteria (currently a set of tests). Sometimes I test them but other times I've worked with the developers so they know what to test. New features are tested (and earlier I would have written a test plan).
Strategy gets squeezed in when there is time - reviewing how tools are working for us, reading books, blogs, STC etc. Coming up with new ideas to make things faster and less buggy – less
Assistant Store Manager (Former Employee), oklahoma city, edmond – November 10, 2014
Pros: none... no 1 single thing to say that's good.. the regular employees are great though
Cons: lucifer himself gives better benefits and treats you better
the worst job you could ever imagine.. now multiply that by 1000 and that's Office Depot. I was the assistant manager for almost a year and then they restructured the company and did away with "assistant managers" and they cancelled overtime ($7,000 they took instantly away from me! and the district manager said "I understand if you need to get another – more... part time job to supplement the lost income!) then made me an associate manager.. then 3 months ago they brought back the assistant manager position and didn't give the old assistant managers their title back or overtime. The only good thing about the job was after you worked you 40 hrs, that was it. I worked every single holiday and almost every single weekend.. not family friendly.. no advancement opportunity.. and they have to work 8am-9pm on thanksgiving... your soul will be sucked into a deep dark hole that will never see the light unless you quit and get another job... needless to say- I quit.. – less
Sales Associate (Former Employee), Inglewood, CA – November 10, 2014
GOOD MUSIC AND NICE CLOTHES VERY ENTERGETIC EMPLOYEES, I LEARNED ALOT ABOUT PEOPLES FASHION ,MY CO WORKERS WERE VERY NICE.THE HARDEST PART WAS PICKING UP BEHIND PEOPLE BUT IT WAS WORTH IT AND WORKED OUT WONDERFUL, THE MOST ENJOYABLE PART IS ENTERACTING WITH CUSTOMERS
Senior Sales Consultant- Print Services (Current Employee), Colorado Springs, CO – November 10, 2014
Cons: low pay, terrible hours (also very low for part timers), unreasonable management, lack of structure
I am the only person in my store that has lasted this long. I have been there through three store managers, 13 department managers and have watched the staff turn over completely at least 4 times. It is not uncommon to have 2 or more people walk out in a week. People calling in sick or simply not showing up at all is almost a daily occurrence. At the – more... front end (where I work), you almost never get help. You are expected to do all of the cashiering, answer all phones, greet customers (and announce their whereabouts over the radio ... this is called Sales Leading), take in and do all of the copy and print jobs. When there are more than 3 people in line, or when a single customer is going to require more than 3 minutes of your time, you are supposed to call for a "Flex up". You can CALL for a flex up as often as you'd like, but chances of actually getting one depends on who is working that day. The managers sit in the office a majority of the time and, quite often, they remove their radios, so when you announce that they have a phone call or that a customer needs manager assistance, there is a good chance that no one will hear you. When they DO hear you, they almost never acknowledge that they heard you. Although I always answer the phone on the first or second ring, customers are often left on hold until they hang up because whoever was supposed to take the call never bothers to pick it up. This is most common in the management staff. The complete lack of customer service in the store is appalling. There are no hard and fast rules to be followed. For instance: a customer wants to pay for an order over the phone using a credit card. The WRITTEN company policy is that we don't do that. Ever. That works until the first time a customer calls in a complaint. Then suddenly company policy goes out the window. Or print orders that have been emailed in. Company policy states that we aren't to print them until the customer comes in and approves a proof and pays for the job. Our District Manager decided that we should print them as soon as the email shows up. (At one point, we were told that we should call the customer and ask them if they actually intended to show up to pick up the order). Two of the managers in my store say we have to do it that way. One of the managers in my store says that he doesn't care WHAT our DM says, we should follow company policy. The customers get treated differently depending on who is managing (which makes me look like a jerk to the customer, because the job I could do for them on Monday I suddenly can't do for them on Tuesday). Over all this is the worst run retail store I have ever had the displeasure of working for. – less
Store Manager (Current Employee), Georgia – November 10, 2014
Pros: good pay if you're already in
Cons: do not care about worklife balance, not open to feedback
Luckily became a store manager when pay was still good. Now the minimum for a store manager is significantly less and would not be worth the amount of stress they put on you. Cut hours -but let's make simple things more difficult to do, have this set by xx/xx but product and displayers two weeks late, train train train but while you're the only sales – more... person on the floor as the manager.. – less