Intake Specialist
OhioGuidestone - Cleveland, OH

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About Us

Ranked as one of Northeast Ohio's Top Workplaces three years in a row - Celebrating 150 years of commendable service!

At OhioGuidestone, we believe that every individual and community is unique and that their needs are different. Because of this, we’ve created flexible, customized programs designed to help children, families and communities, especially those in need. Our innovative, comprehensive programs preserve family relationships, help make children and families more self-sufficient and reduce clients’ need for future social service or court interventions.

Job Description

Full-time position

The Intake Specialist is responsible for collecting and confirming insurance information on clients who are in the Intake process. The Intake Specialist is also responsible for entering data into the computer, prioritizing multiple tasks and daily office duties, answering incoming calls, explaining services and engaging clients as needed. This individual must possess strong communication skills and the ability to interact professionally and courteously with agency personnel, vendors, authorities and other organizations. Must possess good problem solving and process development skills. Outstanding computer skills and the ability to operate office equipment are essential.

An Associate’s or Bachelor’s degree in a related field is preferred. Experience working with children, youth and families; office experience and insurance billing experience is preferred. A minimum of a High School Diploma or GED is required.

Benefits for full-time employees:
Medical, dental, vision, 401k retirement plan, family-friendly work environment and scheduling flexibility, outstanding vacation, holiday and sick time, free parking, life insurance, supplemental life insurance, flexible spending accounts, child care assistance and we are business casual!

We promote from within, provide management training for rising leaders and professional development opportunities! Internships and co-ops are unpaid, but offered in most of departments at several different levels.

Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V

State law requires that all potential employees undergo fingerprint screening. The agency also requires and covers the cost of a physical after an employment offer is made. Our licensing requires all employees working directly with clients be at least 21 years of age with a valid driver’s license & safe driving record, with the exception of Day Care. Two (2) forms of identification showing proof of eligibility to work in the United States, i.e., such as a driver license & social security card will be required. Application and resume submitted will remain active for this job submission only and be kept on file until this position is filled. Apply to only one position at a time to be considered for employment.

About this company
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OhioGuidestone is a community solutions organization. We offer a unique blend of behavioral health treatment services, skill building...