In the short time I was there I was able to cover multiple job functions:
Incoming and Outgoing foreign/domestic wire transfer requests.
Completed peer reviews of large dollar wires.
Performed telephonic security verification of wire with customer; ensured accuracy and completeness of customers’ request. Provided notification of completed request.
Created and balanced daily, weekly and monthly reports related to wire processing.
Provided support for Online Banking; ensured client satisfaction by taking ownership with timely responses to requests and corrective action as necessary.
Reset customer passwords after authenticating customer via Online Banking Security Questions.
Prepared spreadsheet of current day purchased official checks. Uploaded file into Online Banking Positive Pay Official Checks. Worked all rejected items and made decisions whether to pay or return.
Provided support to all internal departments and external customers.
Reviewed validated and processed deposits through RDC, ensured accuracy and balancing of deposits.
Processed requests for Research and worked Lockbox items.