Very nice place to work, not so much inmediate managers.
Loan Service Administrative Assistant (Former Employee) – Downer St. Aurora, IL – September 17, 2012
The schedule was good, 8:30 am to 5:00 pm.
I learned different aspects of the home loan process, this complemented the knowledge I had from my previous employment. Our department managers/ supervisors created their very own 'point' system, that no one else had or knew about within the bank, this system wasn't very partial for the employees and created a lot of friccion with management.
My co-workers were very good, there's always an exception, but we learn to live with it and always work as a team. The hardest part of the job was not being able to help a customer, try hard to find a solution to their problems and if I couldn't, then make them understand that we don't make the rules, we were jut making sure we all follow them. I enjoy customer service, satisfying customer requests and/or answer their questions, show our customer that we, the bank, were doing the best we could to help them in any way possible, following the bank's policy and tending to their needs.
I think that was a rewarding experience.
schedule, distance from home, enviroment, co-workers, dress code.
manager's own 'point' system and lack of support to their tem members.