Pros: seemed like no expierence was required
Cons: listen to complaints all day long, phones never stop ringing, management listens and monitors all conversations, schedule is 8-5p so traffic is a nightmare, minimal training received
Oldcastle was not the best experience for me. My daily operations included answering phones, listening to people complain, and making a ticket about it. The worst part was telling the clients that a tech would call them back in about 15-45 minutes. That in my opinion is poor customer service, even if it is an internal help desk. Manager had good intentions,
– more... but assistant manager failed to carry those out. Missed out on a lot of training. Even though it was a 5 week externship, I felt like I was being punished a little just for being an intern. For example, when meetings were held, us externs were excluded due to the fact that we were leaving in a couple of weeks anyway. Even though I never expected or received compensation, I asked the manager at the end of the externship how much he starts his help desk analysts at. He replied $12-$13 an hour. Which to me is extremely low for the workload the employees have to deal with. A 50,000 employee company with 1 helpdesk with about 8-12 employees running it. I would have expected the pay to be slightly higher due to high volume. I'm glad it was only a 5 week externship and am very thankful for my current position. – less
MARYANN – May 24, 2012
ONE OF THE WORSE COMPANIES TO WORK FOR, IT WAS A GREAT COMPANY BEFORE THEY PUT NEW MANAGEMENT IN PLACE SEVERAL YEARS AGO. COMPANY DOESNT CARE ABOUT ITS EMPLOYEES, MANAGEMENT IS THE ONE WITH ALL THE BONUS PROGRAMS, WORKABEES ARE USED AND TAKEN ADVANTAGE OF . THEY HAVE BEEN SUED NUMEROUS TIMES BUY THEIR EMPLOYEES. NO LOYALTIES. THEY TALK A GOOD GAME BUT TREAT STAFF HORRIFIC. IT IS ONLY ABOUT THE SHAREHOLDERS AND UPPER MANAGEMENT. CLICK CENTRAL...WORSE OF IT IS THE COMPANY IS OWNED BY ANOTHER COMPANY IN DUBLIN IRELAND, CALLED CRH AND THEY COME OVER HERE AND HAVE NO IDEA HOW THEY COMPANY TREATS STAFF AND CUSTOMERS. CUSTOMERS THAT HAVE BEEN AROUND FOR FIFTY PLUS YEARS IN MANY CASES. STAY AWAY FROM THEM IF YOU VALUE YOUR HAPPINESS.