Customer Care at local power company.
Pros: good job security. community based.
Cons: difficult for any kind of movement within the department.
Provides customers with information on a variety of topics including: energy usage, outages and service restoration, billing and rates, account security, payment plans and options, customers self-serve offerings, OPPD’s product and service offerings, and other customer service and energy related topics. Initiates a large variety of customer service related transactions including: start, stop, or transfer service requests, billing adjustments, payments, payment arrangements, outage requests, and other customer service related transactions. Maintains knowledge of the systems that support Customer Care Services and keeps the systems updated with complete and accurate customer billing and contact information. Follows the procedures and policies established for the department. Conducts interactions with customers in a friendly and professional approach. Performs work in an efficient and effective manner. Markets products and services offered by the District. Responds to emergency call-outs for service outage support. Performs other duties as assigned by a supervisor or manager.