Call Center environment. Process prescriptions and utilize computer programs. Research accounts, answer questions, and work with new customers and other technicians and pharmacists. Assess client needs and recommend appropriate modifications. Develop credibility and confidence with customers. Answer and direct general calls. Perform all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various requirements per DEA regulations. Primarily responsible for Controlled Substance compliance, distribution, and working with a high call volumes while multitasking data entry for Long Term Care Facilities and Acute Care Facilities. Filed and numerically organize prescriptions, make outbound calls to physician offices for clarification and compliance. Other duties as assigned and learning and taking on more than job description.