Aspiring Product Manager with Technical Systems Expertise
Technical Support Engineer (Current Employee) – San Francisco, CA – February 22, 2015
I act as a Level 2 systems support analyst for all of our company's stakeholders that interact with our internal ERP tools. I support anyone from a Product Manager to a Software Engineer in order to optimize the tools through bug fixes, feature requests, and communication to our stakeholders were projects lie on the roadmap. I also act as an ad-hoc database administrator to our Operations and Merchandising team that require database changes due to personnel change and LOB updates.
4 years ago, I had basic Excel skills, and some very elementary HTML knowledge but as of today, I have been an integral component of our systems support structure, which includes the aforementioned tasks as well as being an on site expert of our Technical Operations and server stability.
Management within my company is mediocre. They have good intentions but there is a lack of "crossing the aisle" in many ways, which stifles a lot of cross department dependencies. Not many opportunities for upward mobility are provided as opportunities come to only those with specific expertise with many years of experience.
That said, I have some great coworkers I consider good friends. They are all eager like myself to learn and optimize the way our tools perform and ultimately the success of the company as a whole.
weekly lunch provided, flexible hours, great people to work alongside
low compensation, lack of transparency among management, virtually no training