Rigid structure. Weekly reviews of performance. Incentives
Customer Service Representative (Former Employee) – Richardson, TX – November 17, 2017
This was my first call center experience. Enjoyed helping the callers who are retired corporate seniors. But because insurance is such a complex issue there was only so much I could do as a customer service representative without having to pass them along to the appropriate Department. Moving and sometimes it feels like you're just passing the buck and the senior was not able to get satisfactory results. I definitely learned that the Medicare Insurance rules are very complex. Plus the Social Security rules and insurance companies. The poor seniors are caught up in this maze. And doing this job you have to understand there's only so much help that you can legally provide.
I never saw a place had so many dirty microwaves in America. The dirty stuff was stuck in the microwaves and they were never washed off or cleaned. They did not have enough bathrooms for all the employees and I had to go to different areas to search the bathroom to bathroom so I could use in my very limit break time.
I was honor and Privileged to work for OneExchange other wise known is Extend health for two years, through this company i obtained my Insurance License and was given the privilege to work for them. As a new member of the company I was happy to be there, worked with some very good people who thought me almost everything i need to know about the insurance business.
I answered calls from clients seeking Medicare Insurance Plans. Assisted clients in replacing their group insurance benefits with individual plans according to their specific needs. Training and management was excellent in preparing me for my daily call center duties. The work environment was relaxed and comfortable. The company sales goals were not excessive due to our consultative sales approach. The hardest part of the job was asking our clients to make a decision on benefits when they were so reluctant to do so. Their reluctance was due to their employer requiring them to transition off the group insurance plan. The most enjoying part of the job was speaking with many clients from across the country and providing the assistance they needed in choosing new insurance plans.
I enjoyed working at One Exchange. My duties included marketing Medicare products to Medical eligible beneficiaries, explaining the products in a clear to understand manner and helping them to enroll in plans that meet their needs and budgets. The work is seasonal and I have had three successful seasons working for One Exchange. I will be happy to go back for the fourth season unless I find a suitable employment in the automotive repair industry.
The customer service portion of this job was enjoyable. Once I was licensed to assist people with getting new Medicare coverage I was stressed terrible every day. So many of the plans available were so expensive I could not deal with the situation and had to resign from that job.
They hire anyone that can get someone else to fill out an online application. The building has been infested with bed bugs for the last year. They will not inform you of prior to being hired and will try to deny it all together. I worked there off and on for three open enrollment seasons because I was lied to as well when hired about the job having a possibility to become permanent. They hire over 500 people for AEP and lay almost all of them off at the end of December every year. I would not recommend this job to anyone due to the unclean buildings they refuse to exterminate.
No interviews: If you can pass the background check you have a job
No Benefits, Seasonal, Racist Company with inside politics