The job was very rewarding to be able help build the department.
Escrow Processor III (Current Employee) – Irving, TX – January 3, 2017
With this being a new department that I was presented with the opportunity to build it from the ground up. I was fast paced with daily meetings with all departments to create Job Aids, Production Flow Charts, Daily Production Task, and Third party Vendor procedures, as well as Procedure Manuals. I was responsible for the Homeowners, Flood, and Claims processes. I worked with Upper Management to draft Online Letters that would be used in our daily production. It was fun and it required attention to detail in order to ensure all risks were reduced or eliminated. I drafted new loan audit procedures. Some days were long, but the work was very rewarding. I enjoyed being apart of this new adventure.
Being able to engage with the other departments. and when we completed a process, we had a department luncheon to celebrate.
Employees that were not supportive of the team goals.