Customer Service Representative (Former Employee) – Tampa, FL – January 17, 2017
Safe, clean, organized, and secure environment. You will learn excellent communication, problem solving, and time management skills. Best to stick to yourself and focus on your job... don't expect to make real friends.
Customer Service Representative (Current Employee) – Orchard Park, NY – January 4, 2017
I'm pretty sure the company is not going to last. Management is horrible. They do not care about the workers. Worse company I've ever worked for. Job security? HA. Managers leave to go get drunk then come back hours later. Supervisors do not know anything. They hire anybody. Agents be at their desk doing drugs in the open. Horrible company. Would not recommend to anyone. They use you snd when they can't use you anymore, they get rid of you. Everybody in management is related so they look out and take care of their family before anyone else. Management is a bunch of liars.
Casual and fun place to work - UN-Corporate & Entrepreneurial
Director of Recruitment and Training (Current Employee) – Tampa, FL – July 9, 2016
A typical work day for me consist of multiple locations and a diversity of conversations with people of all walks of life. I might start my day on a national conference call with executives and by lunch be meeting with an entry level employee who has personal issues they need help with. Each day brings something new, challenging and fresh. The business moves extremely fast so being flexible and extremely creative has helped me find solutions for issues and move up rapidly in the organization. In 9 years I have been in 10 positions and recieved 8 promotions. My income as gone from minimum wage to six figures. The most powerful and enjoyable part of this company though isn't even the money. It is the people. The people and relationships with them are what keeps me there. I could go other places but I wouldn't have the same freedom and friendships.
telesales representative (Former Employee) – Tampa Bay, FL – September 14, 2016
I enjoyed the fun atmosphere and meeting people from all walks of life, however, I feel as if the management was all over the place, and extremely unprofessional. I did learn how to use several computer systems. The hardest part about my job was dealing with the uncertainty of the company politics, and working with several people using drugs and the instability.
The entire company needs severe overhauling. Favoritism dictates what a daily workload will be. Pay is horrific. HR and management are useless. No pay raises, hours worked mysteriously disappear, PTO is rarely accrued and/or available for use, environment is completely unprofessional, obvious embezzlement, and the company makes it known that employees are expendable.
Corporate Training Manager (Current Employee) – Tampa, FL – June 3, 2016
As the company grows so do it's people.
I am a prime example of how I came to this company as a fresh-faced boy looking for another paycheck and gained a newly found found a passion I didn't know I had - all because I worked hard and because the people I reported to believed in me.
A typical day at work as a manager is full of unique things. No day is the same. New challenges and obstacles arrive that have to be tackled gracefully and with efficiency. With a team that supports you with every move, this endeavour is met effortlessly. There is a lot of flexibility on this program on all levels as long as you show up and do your job correctly.
I learned how to be an effective leader through various promotions that I had at this company. Management is friendly and supportive, and they put the agents first because they are the face of the company in the customer's eyes.
The most enjoyable part of the job is that everyone gets along and makes you feel welcome. While there's never a dull moment, there's never a bad time working here because your co-workers actively seek you out to get or provide help. It's a lot like a family away from family.
When Frontier launched back in April, they needed new sales representatives. They gave us a five week training program, when we finally got to the phones everything was the opposite of what we were trained for. when Frontier bought Verizon FiOS, who knew the change over for the customers would not be good. They really should focus more on tools, we need to use when we place orders and set up appointment Tech dates. Plus when we first started we didn't have access to all of our work tools for the job, started off stressful and the environment is negative at times. Poor communication and management. And really misleading. Star Rate: one overall
Admin Mgr (Former Employee) – Tampa Bay, FL – June 21, 2016
My employ with OTD spanned just over a year. The business model is to squeeze top performance out of front line staff based upon a platform of lies and more lies. The commission structure is always "adjusted", so as to not having to pay agents what they are due. Management could care less about you. Zero opps for advancement. I'd rather be unemployed, than having to work here.
Customer Service Representative (Former Employee) – Tampa, FL – September 2, 2016
You start off making 9.00/hr all thru training..they have 2 different sets of training hours depending on which company you work for. I worked for verizon and got the bad work schedule. I had training from 7-3 then once i got on the floor it changed to 3:30-12pm. Management is terrible. They're very young, they don't know anything and play favorites. Most of my class quit during nesting. Do not work here!
Customer Service Representative (Current Employee) – Tampa, FL – October 7, 2016
If you are in a crunch and need a job immediately, then its great but don't think of making this an end all to be all. The atmosphere is totally unprofessional, the management is useless and if you are trying to advance so that you can make more money and hopefully help mold the young people under you, hang it up!
Agent (Current Employee) – Orchard Park, NY – December 21, 2016
Unprofessional management don't know there jobs they just threaten everyone and nobody cares to see more support is needed to help on floor worst company all together and they even bulls*** people in the ads 15$ an HR bull f****** s**** 12$ an HR for there
- Answer calls for T-Mobile and sales services to both new and existing customers. - How plans worked and what little technical terms mean. - Management was bad they were never on the same page. - Nice co-workers -Selling service to someone with no money - Commission