Customer Service (Former Employee) – Tampa, FL – July 17, 2017
Really not a great place to work alot of favorites,the director mike does nothing but walk up and down the floor with a megaphone talking about random things, gabriel brito my manager was more concerned with hooking up with his co workers than actually solving problems
VP of Client Services (Current Employee) – Tampa, FL – May 22, 2017
This is a company committed to great results within a great culture that takes care of people and provides opportunities for advancement. If you are willing to work hard and take care of customers, the sky is the limit.
I worked in a few call centers before, and this was by far one of the better ones. Management can be firm, but they are fair. Just come in to work when you are supposed to, and abide by the company policies. Overtime is available quite often, and comes in handy to pick up some extra hours. I have made a lot of friends there and the atmosphere is team oriented. My supervisor is very nice, and keeps me informed on anything new.
I really enjoy this company and the people I work with. The environment is fun and fast paced. The company really tries to do what they can to make you feel at home and give you opportunities to grow and succeed. There is a big focus on attendance but it's part of your compensation too. Training was awesome!
Customer Support Specialist (Former Employee) – Tampa, FL – May 18, 2017
worse company to work for they are very unprofessional and unstabled. On a day I thought I was going to work I was called into a meeting to be told they're closing down and everyone was fired we did not receive a warning about the change even tho we were told we would be receiving any information about the company. However they do give you over time when its available.
Customer Service Center Representative (Current Employee) – Tampa, FL – May 17, 2017
The people working there was the best part of the job, everything else was mediocre at best unfortunately, very inconsistent and the job itself was lacking direction and order. It makes sense why they are losing contracts with companies.
The hardest part of the job is the limited resources we're given to assist customers with more care given to quantity than quality. The most enjoyable part of the job is the ability to gain experience working with frustrated customers. Typical day at work includes clocking in and pulling up all the systems we have access to and assisting customers with various issues including billing issues, services issues, mistreatment, and compensation for any and all issues. This is a great place to start working, the pay is more than most places.
No room for growth for loyal employees, stressful environment
This company is a money based business like all others. Sometimes they may do some underhanded things to their employee's and maybe to their clients to keep their clients and their money following. It seems that their standards are that they'll hire anyone and see if it'll stick. Which is good for some one who is having difficultly obtaining a job. But if you want a job where they treat you like they need you and they'll continuously invest in you with continuing education, with great benefits, and sick leave, this is not the job for you. Their hiring standards are not high but if they like your stats and come to work on time and do well by their standards there is room for advancement, although limited.
Commission, if you are really competitive and good at selling
The control every second of your time while you're on the floor
Telesales Representative - T-Mobile (Former Employee) – Orchard Park, NY 14127 – May 14, 2017
Run far away from this place. It's pretty terrible. Any other burger job, food service job, or desk job is better than this sweatshop, disorganized, dysfunctional organization called OneTouchDirect. This place is GARBAGE.
Short breaks, no insurance, horrible hours, terrible management.
Lead Customer Service and Sales Representative (Current Employee) – Tampa, FL – May 14, 2017
Is clocking in at 7 am taking calls and not know if you will be able to complete your schedule shift. Working for OTD though me not to put all my eggs in one basket and when there is an opportunity to take; because our hours are not guaranteed to us. management is great when you have knowledge of what is going on they will help to soften the blow. I do believe that they should get a monthly training to know what so of the functions pertaining their position. I believe that the culture can be adjust sometime the music is too loud and the employees smoke right at the door when they are suppose to be 25 ft away from the entrance. The hardest part of the job is not know if I have a Job are not it is nerve wrecking. The most enjoyable part of the job is passing on my knowledge
When there is hours to make you can do unlimited
Some day you will only work 4 hours and then get send home
Customer Service Representative (Current Employee) – San Antonio, TX – May 9, 2017
Horrible place to work! no one knows what they're doing. they say one thing and do another, they promise one thing and do another. They constantly find loopholes in the system tonight give you what they promised you. Now everyone is looking for other jobs or collecting unemployment because they're cutting hours and losing contracts. At work it's unprofessional they are always playing loud music to where the customers can't hear you. We are working with a company called frontier customers are always mad for cramping and slamming purposes .
Customer Service Representative (Current Employee) – San Antonio, TX – May 8, 2017
Its a ok job ots a fun job sometimes..its just a secure job one min you have a job one min you may not..they change the commission strcutre at lead 4 times a month its no conssistancy there the managers are cool though
Manager (Current Employee) – Tampa, FL – May 1, 2017
I have worked for OneTouch for six months. I feel like I have found my people. We have a fantastic family environment. Fun place to be, very high energy. I have been challenged to learn new things, and to look at work from a different perspective. I have had more career growth in the last half of a year than in the previous decade.
Customer Service Representative (Former Employee) – Tampa, FL – April 27, 2017
This job has no structure horrible management the job is not put together and unprofessional I was fired with me being nine months and having three weeks to go with the knowledge of my pregnancy not being good while wasn't able to come to work
Customer Service Representative (Former Employee) – Tampa, FL – April 25, 2017
Work here if you have a high tolerance for unprofessional coworkers and standards that are near-impossible to achieve right out of the gate. The management was awful and didn't care about new hires, so much so that when the trainer in the opposite class got sick, they took the trainer from my class and left us with the TA. The TA was horribly inappropriate and showed a lot of favoritism-- Little did I know that was the rest of the office.
About the only thing worth it is the pay, but even then, working for minimum wage at a place you feel supported and challenged would be better. If you're against "ratchet" folks, this is NOT the place for you.
I've worked for this company twice and the environment, the management, and the setting are terrible. This is a revolving door establishment where the hard working go unnoticed and shown the door and the lazy are rewarded by maintaining their jobs. I wouldn't recommend this company to anyone I know.
Charge you for equipment. Bad management. Bad environment.