We are a fast paced, rapidly growing, full service technology company with headquarters in Hagerstown, MD and locations in CO, CA and AZ. We offer Disaster Recovery and hosted cloud solutions and services to Credit Unions and clients across the US. Our goal is to help implement technology that will bring our clients to a higher level of business success.
We are seeking a Help Desk Support Engineer to join our Level 2 Team in Thousand Oaks, CA.
Candidates must be able to support a broad range of technologies including Windows XP, Vista & Windows 7, Windows Server 2003 and 2008, Microsoft Office 2007/2010, and local and networked printers. Knowledge of AD, VMWare, routers and firewalls as well as experience with Macs is a plus. Prior use of a help desk ticketing system and remote desktop support software is a must.
Responsibilities include, daily help desk support, client communication, remote smart hands coordination, ticketing and tracking, support for replication product and local facilities, as well as completing requested project work and documentation.
The ideal candidate will possess an A.S. or B.S. in IT or related field and 1 - 4 years previous Help Desk experience, excellent customer and technical support in an IT firm or financial institution. Must also possess outstanding communication and problem-solving skills and be exceptionally client-focused. The ability to take full ownership of a support issue or project from start to finish is essential. Trust and integrity are paramount. The ideal candidate will have the ability and willingness to learn quickly, be able to succeed in a high-pressure environment and support customers with high expectations. Must be available for 24/7 on call on a rotational basis.
We offer a very competitive salary and benefits package. No relocation benefits are provided.