Typical day at work is coming in ready to work and expect the unexpected. For example; interact with an customer who has been highly escalated and turning it around and making the customer day with excellent customer service.
During my time with Onlineshoes.com I have learned a lot. Interacting with different customer, I have learned to listen to the customer an fulfilled there need and give them exceptional customer service.
What really enjoyed is that we would all work as a team and find a solution to a problem or be able to meet our goals at the end of the month.
The biggest challenge I have had with Onlineshoes.com is being able to meet an highly escalated customer needs, and when I had these type of calls I always accomplished the customer need. Never had an escalated customer escalate above me.
While working with Onlinshoes.com I enjoyed were the people I worked with and also being able to make a customer happy in finding their needs in shoes.