Project Manager (Former Employee) – Seattle, WA – September 30, 2014
Overall not a terrible company. The CEO and CFO were a little dated in their approach and never took risks. OnlineShoes is a Seattle based company but very few people have ever heard of them. They could have done so much more with the community and making themselves known in Seattle and on the web as a whole.
Product Copy Lead (Former Employee) – seattle, wa – July 7, 2015
Terrible place to work if you have any interest in building a career. Leadership doesn't care at all about quality control or customer experience, so if you are in the creative filed, you would come away from this work experience with nothing you'd ever want to show in a portfolio. Tech employees are worked to the bone and then tossed out to the trash.
Essentially, employees are treated as objects with little to no value. The execs expect everyone to work what they call "startup hours," except that employees have none of the vested interest of working for a startup company. Salaries are less than competitive, there is no bonus, and performance reviews haven't taken place in a year and a half.
The CEO likes to say that a "violently executed plan is better than a perfect plan," which is a business approach many people will fundamentally disagree with. If you think a motto like "violently executed plan is better than a perfect plan" sounds reckless and unwise, that's because it is. Run far from this place.
The perks include a lot of alcohol on site (fun for some, obnoxious for others), and a decent employee discount.
sub-par pay, no raises, bonuses, or even performance reviews
Call Center Representative (Current Employee) – Seattle, WA – February 10, 2013
I typical work day would be coming in reviewing emails and getting signed in to all of the programs needed to assist customers with their needs. At particular times of the year I learned to work with billing department and assisted them with fraud and address verification, decline queues, speaking with merchant verifications and send emails. The hardest part of the job I would have to say is career advancement. You can move up in the company in customer service but its a lateral move; meaning that more work with same pay. Not really a job that you can make a career.
overtime; ability to work from home in inclement weather; and incentives
point system; not being able to request time off during holidays, working every holiday
Fast paced, high productivity environment (i.e. No Fun Zone)
Customer Service Representative (Former Employee) – Seattle, WA – August 14, 2014
You go to your shared desk, sit down and log into multiple computer programs and browsers. Once you place your phone on available be prepared to sit there and talk to customers for almost your entire shift. You calls are timed so you better get them off of your line quickly as well. Oh, and don't think about using downtime because you will get a call asking you what you are doing. You do not really get much time to enjoy your co-workers as usually you are on the phone or they are. There is the occasional free lunch or breakfast donuts and treats but generally not more than 1-2 times a month if that. There was nothing to truly enjoy as you could be sent home if call volume slows, even if you had only worked 1/2 of your shift.
Lack of restrictions on the websites you could visit.
Unsteady hours make it difficult to count on a consistent amount on your paycheck.