Supervisor of Production (Current Employee) – Ashland, MA – July 20, 2016
I have worked for OnProcess for three years. Nice people and if you want to grow there are many opportunities there. I liked the hours and how they work around your life's schedule. I was able to work up from an Agent to a Supervisor in two 1/2 years.
Customer Service Representative (Former Employee) – Belfast, ME – June 15, 2016
Production is key. Frequently systems go down - so often that associates are required to write it on a slip of paper and hand in at the end of your shift... As if management didn't know the systems went down. Management is very lax on fixing things to help productivity, they just want you to get back to work on another computer. Job is calling people to return damaged/dead phones, or rented cable equipment, etc. most folks don't want to talk to you. Fellow workers are great. But turnover is high, (50% in my class within 3 mos.) both in line workers and management. The building is very nice though. Raises are .25/hr, when they happen. At times, the 2nd shift is sent home early (Approx 1x/wk) You are only paid for hours worked, so paycheck can fluctuate. O/T is paid after 40 hrs. Health ins avail, but is expensive. OnProcess targets low income people to recruit so they can get $ from state of ME as reimbursement for moving people off public assistance programs. Like anywhere else, some of the managers and trainers are good, some are miserable. Calls are listened to by managers - very subjective rating, but manager decision is final. After learning to navigate screens and phone headsets, you can get a better job elsewhere. I did.
NOt a bad company to start with, but no advancement oportunities
Logistics Service Representative (Former Employee) – Belfast, ME – May 24, 2016
This company has it's pros and cons as the business location has only been open for a year. The management team does not always provide each worker with the same consistency with information, and does not excuse any medical absence even when provided with a note from a doctor or emergency care provider.
paid sick days, vacation time
short breaks, non-affordable health care, non-excused medical notes, management cant provide same feedback
Customer Service Representative (Current Employee) – Fall River, MA – January 15, 2016
Excellent job but Management only promotes to those they like . The position is diversified and enjoyable and the people you work with are nice I actually saw a Senior Manager go up to my friend and say you should apply for this position she did and of course got the position
Client Service Manager (Former Employee) – Ashland, MA – September 15, 2015
Great peers who are willing to help as needed. Role is not "plug and play" and requires standardized basic training to new employees. With the role not being truly defined I was able to work across many departments and learn the business with a 360 view and understanding which is invaluable. I truly appreciated and enjoyed working in such a fast paced environment.
Company technology (laptop, BlackBerry), ability to work remotely/home.
Healthcare package was not geared toward RI residents.
Customer Service Representative (Former Employee) – Fall River, MA – April 24, 2015
OnProcess Technology was an excellent company to work with. Job stability was always there and there was always room for advancement as well as the pay was exceptional. Management was beyond my expectations as well as coworkers.
Call center agent (Current Employee) – Fall River, MA – April 22, 2015
OnProcess Technology is a great introduction to the business world, And was a perfect place for me to get started. I feel they could have more up to date technology though, Most of their software is free and or outdated. Half of their computers still run on Windows XP, They claim it is because some of their work requires it, However if their tech department was doing their job, They could easily set up alternatives.
Logistics Service Representative (Former Employee) – Ashland, MA – March 12, 2015
OnProcess Technology was a very positive experience in my work history. The expectations of the management were fair and they were always willing to lend a helping hand whenever needed. A typical day consisted of a large amount of data entry and customer interaction over the phone. The most difficult part of the job was dealing with upset customers. By learning how to satisfy the needs of customers it has really helped me develop skills such as patience empathy, and overall positive people skills. The most enjoyable part of the job was fun Fridays. There were several different contests as well as theme days such as funny hat day or crazy clothes day. Overall I will miss my fellow employees as OnProcess Technology and the free pizza days as del.
positive team attitude, free pizza and candy on occasion, reasonable expectations from upper management
Customer Care Associate (Former Employee) – Ashland, MA – November 30, 2014
The company has great benefits and is easy to work for as long as you do your job. They are pretty lenient. The hardest part is just dealing with the customers. The company has company parties from time to time and they treat their employees with respect.
Customer Service Associate (Former Employee) – Ashland, MA – April 29, 2014
I had a horrible experience working for this company. I was 12 weeks pregnant and had to be out of work for a week after having my appendix removed. I had called to tell them I would be returning to work that Tuesday they told me all I had to do was bring in all my doctors notes and a note saying I was able to return to work. That Tuesday I went in with everything they had asked for only to find out they had already terminated me anyways for being out of work for a week.
Incompetent and dishonest middle-management that take advantage of their productive employees.
Technical Support Agent (Current Employee) – Ashland, MA – April 18, 2014
What this place does worse than any place that I have ever worked at is they lean on their productive employees and do not acknowledge their hard work. At the same time that they do that they totally ignore all of the bad behavior that comes from three quarters of the people in the office. There is no accountability unless you have somehow disappointed them by not maintaining the excellence they have come to expect. You can do a thousand things right, but once you do something wrong they jump all over you and call you out in front of your peers. This leads to an astronomically high rate of turnover.
The management at this company also likes to tell you what you can discuss with your peers outside of work. When we found out that the new hires were being paid more than we were, we were told to not discuss these things or there would be a disciplinary action. What the management fails to realize is that is against the law. It violates the National Labor Relations Act. Also, they will trim hours from your time clock in order to hit their payroll numbers.
To be quite honest, this is a very low rent organization that hires low rent people to manage others that could do the job that they do. The Ashland building is so old that it is not handicap accessible and you would not want to use the bathroom there. They shut the heat off at night and leave the AC on when it is in the middle of winter. When you complain about that they tell you to just suck it up and wear a jacket.
To any prospective employee, I would say that they should avoid this place if taking pride in your work and feelingmore... good about where you work is important to them. If you just want to be a cog in the wheel, keep your head down, and collect a check, then this place might be worth it. Otherwise, save yourself the inevitable frustration and go somewhere else.less
steady check, not much else
you'll hate yourself for letting people treat you so poorly.