OnProcess Technology Employee Reviews

Found 63 reviews matching the search
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Management
lsr (Former Employee) –  Fall River, MAJuly 11, 2017
the hardest part of the job was dealing with the management. Its not the company its the management that lacks professionalism. Not organized. No room for advancements.
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Desperate Need of Qualified Applicants in Upper Management!
LSR (Former Employee) –  Belfast, MEJune 2, 2017
This Could be an outstanding company if people were hired because they are QUALIFIED and not because they are someone's cousin, friend or for some nefarious reason.

This company is failing quick and it really shouldn't but darn it you really have to hire decent people to BE AN EXAMPLE not fade into the background, or who behave APPROPRIATELY with agents, or who are MATURE WITH supervisory experience, not those who have to gain knowledge of THEIR job from the people they are supposed to be supervising!

>Get rid of the donkeys in management and self inflated supervisors.
>Stronger more Upstanding Human Resources employees.
>Someone To MOTIVATE the employees. There is 0 motivation. There is 0 incentive.

Mr. Wooden, the very people being hired to run your offices, are the very ones destroying your dream-
Pros
Flex time, Pto, Vto, Paid Holidays
Cons
Nepotism-
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Stressful environment.
LSR (Former Employee) –  Belfast, MEMay 21, 2017
Stressful environment. Miscommunication between managers and staff. Miscommunication between clients and staff and managers. No time to really relax. Go go go job.
Pros
Nice co works once u can get to know them
Cons
Cant afford health care benefites being taken out of the checks.
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It's okay if you just want a job
Logistic Service Representative (Former Employee) –  Fall River, MAMay 15, 2017
The work environment is okay. It's a good job if you like outbound calling. Some team leads are fair, but management could be much better. They are not usually experienced.
Pros
Straight 8 hour days with breaks and a half hour lunch.
Cons
Poor Management who have favorites.
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Onprocess
Special Projects Program Manager (Former Employee) –  Ashland, MAMay 1, 2017
The employees are very committed to their customer and always go the extra mile to help their customers.
Benefits are excellent and motivating. Managers are always willing to help out.
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Typical call center
Supervisor (Former Employee) –  Belfast, MEApril 25, 2017
Culture needs a boost. Systems need to be brought up to industry standards. Policies and Procedures as well. HR and upper management needs to be in touch with the base level employees.
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Transition Concerns
Planning & Architecture (Global) (Current Employee) –  Ashland, MAApril 24, 2017
The organization has been going through a transition for over a year, and feel the leadership is not completely aligned on tactical approach for strategic accomplishments.
Pros
Work from Home
Cons
Work balance
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Horrible environment
Logistics Service Representative (Former Employee) –  Fall River, MAApril 18, 2017
Great job, horrible management. You only get promoted if you're friends with the supervisors: drama city. I wouldn't recommend this job to my worst enemy.
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Many shift options
Logistics Support Representative (Current Employee) –  MassachusettsMarch 11, 2017
There are 24/7 accounts that need many shifts available.
Sometime management is willing to change your schedule to your liking. Advancement opportunities to a certain extent.
Not too many raises in 5 years that I've been there.
Very busy environment.
Pros
many shifts available
Cons
Stingy on compensation and raises
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Life is not a script. the calls are horrible and management is even worse
LSR 2 (Former Employee) –  Belfast, MEMarch 9, 2017
Training is a joke. The trainers do not know what they are doing. You are forced to wing it out on the floor taking horrible calls. The computers break down every other day. The management knows nothing about taking phone calls or customer service. You are forced to read a script that never applies so you. are just angering customers. all day long. Everyone is just biding their time until. a better job comes along. The company stresses quantity over quality. My manager once told me that reading the script trumps all including providing good customer service. That tells you all you need to know about my last manager. The company is a cheap company expensive healthcare. Managers who play favorites
Pros
none
Cons
short breaks incompetent managers who play favorites expensive healthcare. little or no advancement
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Productive most of the time.
LSR (Former Employee) –  BelfastJanuary 19, 2017
The hardest part of the job is sitting down for so long. It's not the best place for advancement opportunities. The management is nice and understanding most of the time.
Cons
Short Breaks
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slow and now what its made out to be
LSR2 (Current Employee) –  Belfast, MEJanuary 6, 2017
Onprocess is a slow paced job where you dont really get praised for doing good or going above and beyond for a customer but will nit pick about the simplist mistake. They are not a fair opportunity job
Pros
we get to decorate our cubical almost however we want
Cons
short breaks. expensive foos. supers pick favorites
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Excellent Opportunities and supportive management!
Logistics Service Rep. (Current Employee) –  AshlandDecember 15, 2016
My journey with OPT has been filled with growth and potential. The departments work together to support each other and when you are looking to advance yourself, management fosters this. Culture is exciting and the building is being rehabbed to allow for a better day to day experience for employees. There are great community connections and OPT is really taking on wonderful challenges. I can see this company really becoming a staple in Ashland.
Pros
International connections
Cons
Stationary postion
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SSCO Operations Manager (Current Employee) –  Ashland, MANovember 10, 2016
Individuals with longevity with the company have a harder time for advancement. The upper management is trying to make a better work/home balance.
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over all a good company
Customer Service Representative (Former Employee) –  Fall River, MANovember 1, 2016
Great Company to work for. Lack of work at times takes a toll. The work day and compensation could definitely be improved .
Management could be improved .
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Good Place To Work
Supervisor of Production (Current Employee) –  Ashland, MAJuly 20, 2016
I have worked for OnProcess for three years. Nice people and if you want to grow there are many opportunities there. I liked the hours and how they work around your life's schedule. I was able to work up from an Agent to a Supervisor in two 1/2 years.
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not as expected
Customer Service (Current Employee) –  Boston, MAJune 21, 2016
could be much better/ no leadership/ lack of communication/ low salaries and high turn over , management doesn't´t care about people.
Pros
peers
Cons
lack of organization
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You are a tooth on a gear.
Customer Service Representative (Former Employee) –  Belfast, MEJune 15, 2016
Production is key. Frequently systems go down - so often that associates are required to write it on a slip of paper and hand in at the end of your shift... As if management didn't know the systems went down. Management is very lax on fixing things to help productivity, they just want you to get back to work on another computer.
Job is calling people to return damaged/dead phones, or rented cable equipment, etc. most folks don't want to talk to you.
Fellow workers are great. But turnover is high, (50% in my class within 3 mos.) both in line workers and management. The building is very nice though.
Raises are .25/hr, when they happen.
At times, the 2nd shift is sent home early (Approx 1x/wk) You are only paid for hours worked, so paycheck can fluctuate. O/T is paid after 40 hrs.
Health ins avail, but is expensive.
OnProcess targets low income people to recruit so they can get $ from state of ME as reimbursement for moving people off public assistance programs.
Like anywhere else, some of the managers and trainers are good, some are miserable.
Calls are listened to by managers - very subjective rating, but manager decision is final.
After learning to navigate screens and phone headsets, you can get a better job elsewhere. I did.
Pros
Good fellow workers
Cons
Bathroom breaks are timed, as is everything.
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NOt a bad company to start with, but no advancement oportunities
Logistics Service Representative (Former Employee) –  Belfast, MEMay 24, 2016
This company has it's pros and cons as the business location has only been open for a year. The management team does not always provide each worker with the same consistency with information, and does not excuse any medical absence even when provided with a note from a doctor or emergency care provider.
Pros
paid sick days, vacation time
Cons
short breaks, non-affordable health care, non-excused medical notes, management cant provide same feedback
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Moving Forward
Senior Director Delivery Services (Current Employee) –  Ashland, MAMay 8, 2016
OnProcess has shifted methodologies to outcome based engagements, work is challenging and rewarding. Teams are well focused and good colloboration between teams
Pros
Challenging work environment
Cons
Health Benefits
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Overall rating

3.2
Based on 80 reviews
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Work/Life Balance
3.2
Compensation/Benefits
2.9
Job Security/Advancement
3.0
Management
2.9
Culture
3.0

CEO Approval

60%
28 ratings
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