You are a tooth on a gear.
Customer Service Representative (Former Employee) – Belfast, ME – June 15, 2016
Production is key. Frequently systems go down - so often that associates are required to write it on a slip of paper and hand in at the end of your shift... As if management didn't know the systems went down. Management is very lax on fixing things to help productivity, they just want you to get back to work on another computer.
Job is calling people to return damaged/dead phones, or rented cable equipment, etc. most folks don't want to talk to you.
Fellow workers are great. But turnover is high, (50% in my class within 3 mos.) both in line workers and management. The building is very nice though.
Raises are .25/hr, when they happen.
At times, the 2nd shift is sent home early (Approx 1x/wk) You are only paid for hours worked, so paycheck can fluctuate. O/T is paid after 40 hrs.
Health ins avail, but is expensive.
OnProcess targets low income people to recruit so they can get $ from state of ME as reimbursement for moving people off public assistance programs.
Like anywhere else, some of the managers and trainers are good, some are miserable.
Calls are listened to by managers - very subjective rating, but manager decision is final.
After learning to navigate screens and phone headsets, you can get a better job elsewhere. I did.
Bathroom breaks are timed, as is everything.