Pros: free breakfast, free lunches, beautiful campus/interior, immediate advancement opportunities, two breaks, 45 minute lunch and an extra 20 minutes away from desk, lenient family-oriented attendance policy
Cons: angry customers?
I have worked in all kinds of call centers. I've provided tech support, briefly worked in collections and worked for various companies including DISH and a non-local power company.
Training is stressful, but they tell you this on day one. They're trying to weed out people that don't care or just don't pay attention. I passed all of the tests on the – more... first try. The people that did fail the final were given a second test and every one in my class passed.
Starting pay is $13, but if you work before or after 8pm you get a $1.50 differential. If you work Saturday or Sunday you get a $1 differential. There are special accounts group positions popping up all the time and that position makes $15/hour. Raises are considered annually based on performance. It's reasonable.
The work isn't overly exciting and anyone who has worked in customer service knows you sometimes get yelled at by customers and it sucks. They do generally keep us pretty busy.
I was one of the individuals that received an e-mail because my average talk time wasn't where it should be. No one demanded an apology, but I was asked to submit an action plan highlighting the things I would improve on to meet the standard. It took me 4 weeks, but I'm finally where I need to be and haven't heard a peep since. I've never felt overly stressed about meeting statistics.
We do get free pop, flavored water, coffee and every flavor of tea imagineable. Every Friday we get free donuts, muffins and fresh fruit and they bring more out every couple of hours so all shifts can enjoy. They give out gift cards, order pizza and after Christmas they served turkey, stuffing and every holiday fixin you can imagine. Everyone got cards and candy for Christmas. They have a game room with a whole bunch of arcade games. Chic-fil-et caters all the time and sometimes they buy it for us.
The benefits seriously out way the bad. This is the first call center in Arizona I haven't wanted to up and walk out of every second I'm there. I even got my number one choice for my first shift bid. New one coming soon. Great place to work if you're making $11/hour somewhere else getting hounded by supervisors that shouldn't be supervisors to meet impossible metrics. – less