Pros: Teamwork, incentives, productivity
Cons: must type at least 35 wpm and be proficient with 10 key
I enjoy working for OnTrac. They are always posting job opportunities, have a company newsletter, offer constant opportunities to better do my job. I enjoy talking to the drivers and clearing their routes. I used to call the drivers on packages that were still out for delivery scanned that were due to be delivered in a timely manner. Now that's handled by the service providers bosses and I work what is called "the grid". The grid is when there are issues with the delivery of a package that need to be resolved as well as taking calls. It's a very fast paced environment, but the management team is there to ensure that you are successful every step of the way. They work with you and enable you to do your job practically and efficiently. I haven't had to use the benefit's package because my husband is in the military and I get my health insurance through him. However, I hear they also use United Health as well, and that is a very good health plan. We work as a unit, as a team, and that makes for a very beneficial work environment. I am still learning the grid, but have been cross trained with customer service so I am able to do more now in my position and appreciate the job that the customer service advocates do on a daily basis.