Business Analyst (Former Employee), Glastonbury, CT – December 10, 2014
Pros: flexible schedules, good benefits, efficient software tools, good environment
Cons: job security
I learned a lot about banking, eCommerce and programming while working for Open Solutions. The most enjoyable part of my job was being able to interface with so many different departments as well as clients. The environment was stressful and chaotic at times but support was available from certain management teams.
Administrative Assistant (Former Employee), Cherry Hill, NJ – July 9, 2014
Pros: free lunches or pot luck luncheon
Shows up at work 1/2 early to get computer up and running to start work on time. Work throughout the day to get the work done, pays attention to detail and learn to work to meet deadlines with the help of my co-workers. The hardest part of the job is trying to please and make the client happy and the best part of the job is hearing feedback that the client is happy with your work.
Lead Field Engineer (Former Employee), Birmingham, AL – June 26, 2014
Open Solutions - Birmingham, AL August 1998 to April 2003, October 2003 to March 2009
Project Manager January 2008 to March 2009;
Manage special projects in a timely manner. Keeping upper management up to date on any issue the client may have. Conduct weekly \ bi-weekly conference calls so we meet the customer’s needs.
Implementation Coordinator / Lead Implementation Coordinator / Check 21 Manager February 2002 to April 2003 October 2003 to March 2009;
Install product to the fullest capacity before it goes on site and report any issues that they may run into on site to the Project Managers. Manage people under me as the Lead Implementation Coordinator and make sure their projects are meeting time lines. Making sure all team members had time reported into People Soft by 9 am on Friday's. Answer any questions that other associates may have including other departments i.e. Client Care. Help Installation Support when need. Install remotely Check 21 products and train client and how to use them. Train Project Managers working with the Federal Reserve to implement Check21 9.37 files.
Quality Assurance (QA) February 2002 to April 2003;
Create documents for the department. Perform quality assurance (QA) on any new build; report all issues to development team and write up System Change Requests. Work with Project Mangers \ Account Managers on writing up DSDs (i.e. software enhancements) for their clients. Train new employees on procedures.
Lead Field Engineer May 2000 to February 2002;
Install Windows version on site; train new installers; document all issues with software; manage projects on site and meet weekly deadlines. Support all installers onsite and contact clients about their needs for SQL tables
Customer Support August 1998 to May 2000;
Support DOS and Windows products. Call customers back in timely manner and help other associates with their calls.