OpenText continues to acquire large companies and offers little to no training to perform daily job duties to support the acquisitions. Not many employees in my organization like to take full responsibility of their workload and love to "pass the buck". Each year our revenue continues to grow and so does the expectation to do more with less. They continually take away benefits and rarely give out increases or monetary awards. For 2017, they have doubled the employee cost of health insurance, doubled the deductible and lowered the amount the insurance pays (they used to pay 100% of major medical such as hospitalization and surgery and now insurance only pays 80% across the board). They also took away our quarterly STIP bonus plan.
They do offer a nice vacation and paid time-off package, however, most departments require that you work during that time. It's not the same company it was 6 years ago.
Analyst (Current Employee) – New York, NY – February 18, 2017
A typical day at work. The days are long, and can be overwhelming at times due to lack of staffing compared to work load. All in all a good company to work for. There is alot of knowledge to be learned.
Senior Digital Global Campaign Manager (Former Employee) – Tinton Falls, NJ – April 29, 2016
Continual management changes and restructuring has resulted in attrition of excellent talent after they have become lost in the sauce. OpenText buys less than stellar performing tech companies with no true vision for integration with the solutions portfolio. Hardest part of the job is an extremely deep approval process and very little concern for work/life balance. This may not be reflective of all areas and departments. All ideas and pet projects are driven by management with very little input from the hands-on experts.
Spend the majority of your day in the Application Engineer position sitting on conference calls. They don't allow much room for growth, seems the only way to move up in the company is when someone leaves due to the work/life balance being lackluster
Senior management is awesome/ disorganized environment
Contract Analyst- Audited (Current Employee) – Alpharetta, GA – December 22, 2015
I have been a contractor with OT for 2 months and although the culture is vibrant and the company itself is progressive, a little more structure and organization would create a more favorable work environment. Could use more HR oversight.
Smart people, solid culture, Upper-management needs work
SOFTWARE ENGINEER (Current Employee) – USA – October 22, 2015
OpenText is a decent place to work in terms of people, culture, and compensation. I rarely dread my morning drive into work. The work/life balance can be bad around release-time, but that is fairly typical in most software shops.
Upper management is pretty clueless. Not a lot of innovation going on within the company, which is sad since there are a lot of smart folks here.
Modern stack, good equipment, solid compensation and benefits
Data Entry Clerk (Former Employee) – Santa Fe Springs, CA – September 25, 2015
Great work place with supportive management. Very fun and friendly workers. Diverse environment. As long as you work hard and make your goal for the day, the management isn't on your case. You could make Bonus. Weekends off, Holidays off, Management always took us out to lunch before Christmas. Every so often we had Pizza parties or pot lucks. They really appreciated the workers. If the office I was working for didn't close I would still be working there. I loved it.
Weekends off, bonus, holidays off, full time, management, workers
They worked with agency workers so nobody was actually through the company
SENIOR MANAGER, CUSTOMER MARKETING (Current Employee) – San Mateo, CA – August 17, 2015
Company grows through acquisition, with inevitable churn caused by redundancies. Headquartered in university town of Waterloo (ON), and with amalgamation of internal software apps and external product lines, company processes and culture take some getting used to. Overall, it's a nice place to work, but you won't be setting the world on fire.
work/life balance, decent benefits
management, product churn, layoffs due to acquisitions
IT Implementation Specialist (Current Employee) – Alpharetta, GA – May 28, 2015
The most enjoyable part of my day begins with a daily conference call. I work mostly with new clients. Therefore, I enjoy being readily available to answer all of their questions, as well as meeting all of their needs. Open Text is an awesome company to work for. However, at this point I feel that it is time for me to move on to something bigger and better. I am ready for a new challenge.
OpenText, Great company, Amazing opportunity's with a bittersweet ending
RightFax Technical Analyst (Current Employee) – Tucson, AZ – March 23, 2015
In a typical day for a RightFax Technical Analyst is helping resolve enterprise level company problems with their RIghtFax Fax Software. It expanded my ability to provide excellent customer support while teaching the in's and outs of system admin work. The local management is awesome and there isn't a single thing I could think of describing them; they always went above and beyond. The co-workers always made it interesting and it was always like one big family.
Hardest part of the job would be some of the technical issues and how abstract they can be.
Best part? Haha figuring out those abstract issues.
Lunches, free soda/coffee, amazing local management.
Managed Services Technical Support (Former Employee) – Brook Park, OH – January 20, 2015
My typical day at work consisted of alerting clients of file failures or network failures. I learned the most crucial part of the job is being able to work with other team members and asking for help. I worked with with the management team and other managers on various projects. The most challenging part was training myself to be patient and keep digging for the answers until the solution was found. The most enjoyable part was the rewarding feeling after my and our accomplishments as a team.
Amazing group of people and overall a fun and productive work environment
Marketing Coordinator (Former Employee) – Bellevue, WA – March 11, 2014
My overall experience at OpenText was positive. This company provides great health benefits and I was fortunate to have managers that encouraged their staff to expand their skills and grow with the company.
The most enjoyable part of my position as an executive assistant was the event planning for our internal staff and managing the contracts for our division. As a marketing coordinator, I enjoyed coordinating events for our customers and working with sales on their email campaigns.