OpTierÔ provides software solutions that dynamically link business services to underlying IT infrastructure, assuring service delivery and optimizing IT resources. Its unique Business Transaction ManagementÔ technology , which delivers end-to-end visibility and control of all business transactions , makes effective Business Service Management a reality.
The dependence of Business on IT manifests itself most clearly in the multitude of interactions between customers, employees and partners that occur at any given moment within a company's IT system. Each interaction represents a single IT-provided function (e.g. printing a report, placing an order, sending a query, etc.) and is referred to as a business transaction. For an enterprise to succeed, it needs to be able to view, and then manage, all such business transactions from both the Business and IT perspectives. While both Business and IT would like to know which services were consumed by whom and how quickly they were delivered, IT is further interested in which components participated in the service delivery and what was the effect on the overall infrastructure.
OpTier solutions address these challenges in production by automatically mapping business services to IT infrastructure. They track and monitor all business transactions , across all tiers, all the time , in order to create and maintain a complete profile of transaction activity in terms of time and resources. OpTier solutions actively identify and isolate performance problems as they develop, and before users can be affected, thus minimizing the cost and time to resolve them. OpTier solutions generate business service intelligence, for more effective testing, capacity planning, provisioning and decision-making. They can further prioritize transaction resource allocation based on business needs, especially under peak loads.
OpTier helps IT assess and improve its business effectiveness as well as optimize its investment in infrastructure and resources. And this is all done on an ongoing basis, without having to correlate events, change application code or use any additional instrumentation. Headquartered in New York, OpTier serves enterprises throughout the US and in Europe. – less – More from ZoomInfo »