Customer Service Agent and Cable Technical Support, Billings, MT - June 22, 2016
Company was bought out by Charter Communications, previously known as Optimum. Optimum was the best call center job I have ever had. Great benefits, Great work environment and all employees and management felt like family. I loved coming to work everyday. With the company change over there were so many rules and regulations. It felt more "segregated" between the departments and a constant war. The changes were overwhelming as everything including normal day to day call handling procedures changed.Work environment seemed to all be negative and it caused the workers of the company to drift apart.