CSR - Customer Service Representative (Current Employee) – Newark, NJ – March 30, 2017
Working in customer service is very stressful but because they have revamped the phone systems, most calls start with frustration from the customer and it is harder to calm them down after waiting for an extended period to speak to a representative and then we have to tell them that the credits they receive in the past are not offered anymore. The management is not that smart. Everyone is just riding the wave until the company implodes. The most enjoyable part is the co-worker that share similar stories about their bad calls and that brings some levity to the situation. We constantly have to keep abreast of all the new products and services so we can "educate" the customers to drive up revenue and lower call volume..
Pharmacy Help Desk (Former Employee) – Irving, TX – March 27, 2017
Take between 80 to 100 calls from pharmacist and pharmacist tech. Go over customers insurance plan, check eligibility, go over overrides, check to see if the customer was able to get vacation meds, replace lost/ stolen meds, or needed pre auth.
Store Coordinator (Current Employee) – West Nyack, NY – July 26, 2016
In this company everyone works as a team and each department understands that although it is a different department however the end result is the satisfaction of the customer. The company comes up with ways to satisfy not only the customers and clients but there employees as well. A career path development is provided to employees and mentoring is provided to those who request it. Working with the public might be mentioned as a difficult part of the job however if you make the transaction all about listening to them and what it is that they are there for it tends to run very smoothly. Your whole purpose becomes to make them aware of what it is you can do for them and not what you can not do.
The incentives are some times gift cards or trips awarded to a top performer
Customer Service Agent and Cable Technical Support (Former Employee) – Billings, MT – June 22, 2016
Company was bought out by Charter Communications, previously known as Optimum. Optimum was the best call center job I have ever had. Great benefits, Great work environment and all employees and management felt like family. I loved coming to work everyday. With the company change over there were so many rules and regulations. It felt more "segregated" between the departments and a constant war. The changes were overwhelming as everything including normal day to day call handling procedures changed.Work environment seemed to all be negative and it caused the workers of the company to drift apart.
Account Executive (Former Employee) – Elmsford, NY – April 6, 2016
Really enjoyed the company and environment. I wish that the position I held was more of a fit for me. If there was a Retention or Customer Service position available I would go back there. It was a great working culture
technical support group (Current Employee) – Shelton, CT – January 18, 2016
company has great benefits and will do its best to help improve on the future of the workers. however when it comes to the work place, the company has each representative pinned against each other in the battle of who is better. If something happens than it becomes impossible to grow in the work place.
I worked as an account executive for Optimum. It was cold call sales. The job was to win back former customer who had switched to Verizon Fios. The top sales executives made excellent money, and a real good sales executive could earn a hefty monthly check. It was a unique opportunity. It was common place for the top producers to earn $12,000 a month. But, it clearly was not easy. The managers were helpful and encouraging. but, if you didn't make your monthly sales goals you were in jeopardy to loose your job.
Retention Specialist (Current Employee) – Bronx, NY – November 2, 2015
Optimum is a great company to work for. They really care about the progress and advancement of their employees. There are many ways to get promoted and advance in the company.I would strongly recommend this company.
Level 2 Technical Support Representative (Former Employee) – Shelton, CT – September 30, 2015
Very stressful place to be if you're there more than 5 days of the week. Hardest part of the job were the non stop calls during outages that are not expected. Management here was sub par. During the time that I was here, a lot of management positions quickly became available shortly after being filled and most of them were hired outside of the company with little to any knowledge of the trade.