Another good place to start
Customer Service Representative (Former Employee) – Phoenix, AZ – April 19, 2017
Responsible for taking inbound calls from and placing outbound calls to patients, physicians to schedule appointments and information regarding changes in benefits and/or insurance such as claim denials and benefits add to MAPD plans. Required to enter accurate information into a multi-screen computer application. Worked on a recorded, monitored phone system which required employees to be logged in and available to service members during scheduled work hours. Comprehensive training, including training on computer applications, workflows/processes, basic drug therapy information and any HIPAA information was provided.