Tier One Survey Interviewer (Current Employee) – Reno, NV – March 22, 2017
I have learned how to handle confidential customer information in timely and accurate manner. The hardest part of my job is to convince customers to proceed with my surveys. A typical day at work would consist of calling customers to take very important population and health surveys, including daily use of computer skills and telephone etiquette. Also how to handle upset respondents and have problem resolution skills. My workplace culture is very controlled but friendly.
improved my management skills, customer problem resolution, and handling of confidential information
Interveiwer (Former Employee) – Reno, NV – December 27, 2016
The pay was not enough for the job but possible to get raises if you work there long term. The management was great to work with for the most part but could have disciplined some employees more. I learned how to deal with customers over the phone appropriately. The hardest part of the job was the repetitiveness of doing the same survey for your whole shift and getting people to stay on the phone and complete the survey. The most enjoyable part was how interesting it was hearing peoples opinions on certain surveys. I didn't interact with a lot of the other coworkers because it was not necessary, more of a job that you go to, do your own work and leave.
Pick your own schedule, easy to request a day off if needed, paid weekly.
Short breaks, required to work at least one 8 hour shift every weekend, minimum wage.
I worked here back in 2014 for 9 months left started my career in retail . I came back because I wanted to fill in my 2 days off and 2 mornings off on the weekend . They are super flexible on how you schedule your own schedule as long as you submit time off in a timely manner they'll give it to you . You get paid for two day training . You learn lots of surveys once you start developing in the company . When you start in the bottom and your not advancing there is a chance they'll send you home early but that's only cause they don't need you at the moment . Once I cam back I got paid a lot more . Spanish speakers get paid more as well and raises come every 6months I believe . Average company to work for easy money as long as you do your job .!
weekly pay, sit and talk all day, costumer service skills, growth, team work with managment
short breaks, call offs, minimum wage when you start .
Call Center Representative (Former Employee) – Cincinnati, OH – February 8, 2017
This job is exciting and find when dealing with different personally and some mean some funny people expect to to be polite no matter what and as you conduct the surveys you get a reward that know that you help one more person express how they feel about dealing with different company's.
Anything (Current Employee) – New York, NY – October 19, 2016
Company is circling the drain with no vision for the future. Massive rounds of lay offs are the norm as they continue to bring in cheap, unseasoned talent and outsource to India. It is a shame because there are some great people who work there. Just not usually for that long. Would avoid at all costs.
Poor work enviroment, minimal hours, poor management, a lot of disregard for life outside of the company, co-workers came and went as there was a revolving door of employees, low pay with no room for advancement
Interviewer (Current Employee) – Sparks, NV – May 5, 2016
The co workers are great, and easy to get along with. Hours get cut regularly but they do offer a lot of overtime. the hardest part of the job is getting your hours cut. Management can be rude and disrespectful.
Interviewer (Current Employee) – Springfield, OH – January 22, 2014
A typical day at work for me would be logging in my computer, and conducting surveys with different respondents that are randomly dialed by the computer system. what I've learned working at this job is how to probe for vague responses and how to dial out to different areas in the U.S how to fill out "time sheets" for the money i make and multitasking skills. i feel like the management sometimes is out of order when it comes to different policies, they have. The "dress code" doesn't pertain to everyone or isn't addressed to every employee like it should be. as well as the time employees go on break and come back. My co-workers are great to work with they help time fly while i'm there and they also help me if i have a question with something, very reliable at times and respectful.The hardest part at the job for me would be the "hourly pay" I've been there for three years now and nothing has been raised for various reasons, also trying to get people to do the surveys. The most enjoyable part of working there would be, Conducting surveys as well as answer calls to see if certain people qualify for particular surveys, i also enjoy talking to different people.
conduct interviews on various subjects with people over the phone , using a computer dialer.
At Home Interviewer (Current Employee) – Reno – April 19, 2014
The company is great. Very nice people and understanding as well. The job is a part time postion. There is no chance of advancement as a at home interviewer. The work hours for at home workers are Thursday - Sunday. Thursday and Friday, 5 pm - 12am eastern, weekends are 11am - 7pm. I have no complaints about this company.
older workers were passed over for promotion even though more experienced
Marketing Research Interviewer (Former Employee) – Reno, NV – August 7, 2015
No chance of advancements, Company advanced younger workers in order to attract more younger workers. Only 29 hours per week so they wouldn't have to pay benefits some times you didn't get 29 hours and were sent home early with out compension
Most people generally like their jobs -- phone surveys. Employee engagement is generally good, but some employees and managers are very disengaged on the day-to-day. The turnover could be high at times and people don't retire here. One of the hardest thing is to get potential phone survey respondents to talk to you. You have to be able to deal with rejections.
lack of salary increase potential, promotion, and communications with other business units elsewhere.