Plumbing lead (Former Employee) – Los Angeles, CA – October 24, 2013
I really enjoyed my time at orchard management made it real easy for me to be there as long as I was. The only reason why I'm not there anymore is because they closed my store down due to their bankruptcy.. It can be hard work but if you're the hard working type you will have no problem.
Office Clerical Support Associate (Current Employee) – Bay Area, CA – March 9, 2016
Usually the days go pretty smoothly, but my location is severely understaffed, so it can get pretty hectic. The management is average. I've had fantastic managers and I've had poor managers. Our district manager is actually pretty good, though I don't agree with some of the changes he's making. The coworkers aren't that great, with the exception of a select few. The employees are mostly older, like upper middle age and into senior status, and most of them work slowly or are brusque with customers. The coworkers at my store are complainers and love to gossip. It can be pretty toxic sometimes. But there are some good associates that are hard workers and don't complain a lot. I appreciate them. Overall, the pay is decent for the area, the management listens to your concerns, the clientele isn't that bad, and there isn't a lack of anything to do.
Cashier/Customer Service Representative (Former Employee) – Yorba Linda, CA – September 19, 2015
Extremely flexible hours. You can basically work one day a week if you wanted to. Terrible management, lied to about a raise multiple times. Got "promoted" for what I was told was going to be accompanied by a raise, but once I pointed out that I never received any raise they were quick to jump and say "oh we don't need you for that position anymore!". They try and get you excited and to sell useless products to customers so they can approach a higher profit, but with no benefit on your end. Oh, YOU will get in trouble if you are worked overtime. They do NOT like paying you any extra money if they don't have to.
Flexible schedule, fun environment, awesome coworkers
Stingy on payment, lied to multiple times, no chances of being promoted
Cashier/Sales Associate/Customer Service (Current Employee) – Fresno, CA – September 12, 2016
Orchard is a great place to work every day we get the same customers from a certain radius from a 10-20mile radius. They're basically the same customers who work construction, or need plants, and small parts for their do it yourself projects.
Working at Orchard, i've came to this understanding that most customers are all different and how you have to gauge what they want and how to access the situation properly.
Management is really great, communication is used efficicently. if any thing is wrong. they access the situation accordingly and act upon what is needed.
co-workers are amazing. most enjoyable part is the different people who come in the store and how they all are unique.
Productive and fun workplace with new lessons each day
Sales Associate (Former Employee) – Petaluma, CA – February 12, 2016
A typical day at work for me was in the paint department. I mixed and matched paint as well us back up cashiering and backing up assistance in other departments. I learned a lot from this company, such as, what certain things are meant for, what color accents what and how to provide exquisite customer service. All of the coworkers I had were such great people. They were always there when you needed back up assistance and management was very understanding. I built a lot of clientele working at OSH, to a point where I could walk down the street and wave to the next five people who passed me. I enjoyed meeting new people and communicating with them on a professional and personal level.
building clientele, productive, great employees, flexible schedules
Nursery Waterer/Nursery Sales Associate (Former Employee) – Elk Grove, CA – August 21, 2016
Everyone is expected to carry out furniture and set it up at 7 am, along with the managers who try to make small talk. Nobody was excited to be there, it was clear most people weren't happy with the job- which made work less enjoyable. Customer service is emphasized but the priority is clearly sales, as the managers push numbers and for everyone available to "sell, sell, sell". Summertime is busiest and hours are plentiful, but only key carriers are allowed to be scheduled full time. I didn't get a pay raise in the time I worked for OSH, but other employees reported receiving $0.03- 0.15 after two or three years. The employees do a lot of work, sometimes covering three or four departments, trying to make sales goals, and closing the store- for menial pay or respect.
20% employee discount, 35 hrs a week in summer, free lunch on no sales tax weekends
a lot of lifting, no advancement, work days were exhausting
Department Manager/Key Holder (Current Employee) – Santa Clara, CA – August 23, 2016
The co-workers are great. Easy to work with. Family like feeling at work. The best part of my job is stocking and cleaning when given the time to work on it. The hardest part is not enough time in a day. You have to learn everything in the whole store so that you can cover when short handed. Management is fair. Over all picture I'm very happy that I had the opportunity to work for Orchard Supply Hardware. I've learned the do's and don'ts of retail.
its a fun work place where you can get alone with everybody
Cashier (Current Employee) – Los Angeles, CA – February 24, 2016
its a fun and calm place to work, also a lot of great coworkers you can count on. Management is great always there to help you if you need back up. This job has helped me to be better in multitasking. The best part of my job is having our regulars and being able to ask how their project went and having them show us pictures.
Cashier/Customer Service/Garden Associate (Former Employee) – Bakersfield, CA – January 27, 2016
I worked here for over a year and a half. The manager doesn't care about anyone but herself. If you are a threat to her authority, she fires you. The associates for the most part are great people, but they don't care about their employees like they should. They promise good hours, but you'll get about 8 a week as a cashier. My advice, work at Lowes.
Cashier Instructor (Former Employee) – Watsonville, CA – May 23, 2016
Every job has ups and downs you just have to go with the flow. I really enjoyed my job here. Loved working with the people I worked with. They worked around my schedule when I was pregnant with my daughter and after. Managers were great and open minded to what you had to say. For me the most enjoyable part was working with the public. Hardest part would have been closing one night and turning around to open the next morning.
Sales Associate (Former Employee) – West Los Angeles, CA – April 7, 2016
This used to be a great place to work for but every two years there always a new middle and upper management at the west LA location. A typical day for me was helping customers and stocking shelf's and doing whatever task need to be done that day.I learn a lot about home improvements at osh. If this your second job it ok for that but as your only job then you find that you be asking every week to get hours and very low pay and low raises.Also you notice that sometime depending on a Manager and your knowledge of a department you would know more then that particular manager because upper management play favoritism promote less qualified individuals to be above more knowledgeable Sales Associates.One more bad thing to keep in mind policies would change quite often and some them are highly unfair. The best part of working here for me was the regular co-workers some them became great friends to this day and really care about you also some customers are awesome and free food from time to time as will as a decent discount.
Regular co-worker, Free lunches
Managers, Few benefits, Few promoted, Low raises and pay.
Cashier, CSR, Sales Associate (Current Employee) – San Joaquin County, CA – December 12, 2015
Work starts off slow with ability to get work done, but as the work day continues; my job description becomes spread out throughout the store. One minute I'm a cashier, next a hardware expert, then a paint specialist and an electrical associate. Then I get moved to customer service representative. You have to be able to multitask, while giving excellent customer service.
great for beginner job, friendly environment, friendly customers, great department leads
new management frequently, job description is vague
Stocker (Former Employee) – Tracy, CA – August 16, 2016
The goal was to work safe, fast, productive and for all associates to work as a team. easy to move to a new position. management offered new positions for any individual to apply for and was up to the individual to go for it or not. Meetings held before every shift so we were always on our toes.
Cashier (Former Employee) – Moraga, CA – November 2, 2015
A typical day at OSH included running go backs, collecting carts sweeping, and ringing transactions. I learned how to use and communicate over a paging systems with my fellow coworkers =. Management was fantastic, they had great people in every management position that really seemed to have a lot of knowledge and seemed to genuinely be happy with their jobs. The co-workers were ok for the most part, they had a lot of elderly cashiers I worker with however, and they weren't able to contribute as mush as some others. The hardest part of the job was being asked a question about a specific item(hardware) that was difficult to answer. The best part of the job was connecting with frequent customers.
Cashier/Sales Associate (Former Employee) – Antelope, CA – June 16, 2016
Great staff and management, decent hours weekly, typical minimum wage pay. Never a dull moment, with fun and happy regulars who balance out the grumps in one's day. Management takes care of those who prove their worth and reliability.
Sales Associate (Former Employee) – Yorba Linda, CA – March 13, 2016
me personally, im geared towards helping others. and Orchard focused on that for customer service, I would show up, help people until they were satisfied, then go home feeling like i did a good thing. The only hard part would have been working in a department i wasn't really knowledgeable of, but for the most part they kept me in places i knew. The best part was always hearing a thank you from a customer, or learning something i didnt know before