On a typical game day, I would arrive around 9 AM and begin setting stores for the evening. I would make sure they were clean, stocked, and merchandised properly. Once this was complete, the management team would review goals for the evening with me and my colleagues. During the game I would do anything from ensuring the productivity of game night staff to dealing with customer complaints and providing customer service. At the end of the night it was my responsibility that the money earned over the course of the game was counted and logged properly.
A typical day of work is getting everything ready for game day. Every game is different on what in game promotions and contest are going on. Then a meeting with the whole staff and managers to review the entire pre game, game, and post game responsibilties. Once the game starts we could all have different responsibilities and tasks for that game. Co-workers and management keep in contact and work very well together throughout the entire event. Once the game is over we have a post game meeting to go over the entire event and notes if there could be any improvements for the next game. The hardest part of my job is dealing with problems as they arise, every day is different and you don't exactly know what is in store for you. Things can be planned out for exactly what is suppose to happen but that isn't always the way things happen. The most enjoyable part of my job is making fans have a legendary experience to remember that game for a long time and making them want to come back.
Perform various roles of greeter, concierge and guest services, assist in pre-event and post-event needs, deliver legendary service and build strong relationships with premium customers Provided legendary service to over 2000 VIPs a night Resolved any special requests from the founders and presidential suites owners Developed and maintained relationships with suite owners to maximize renewals Assisted managers in pre-planning and execution of arena events
get to attend every event held in the amway for free
I began working in the Broadcast Technology Services department in August 2010, helping to open the Amway Center. The pay is great, the people are great, and I really enjoy it. The only downside is that as a part-time employee, you pretty much have to have another job.
Anyway, it's a great gig if you can get it!
competitive pay, great people, competent management
Work begins and ends with a smile as we create a legendary experience for our guests. Outstanding customer service and an appreciation for those customers set us apart from many companies that take it for granted. Management is very encouraging and is available to assist with any questions or concerns that may arise throughout the course of the day. Everyone is on the same team and this makes communication seamless as we all expect the best effort from everyone and no one is afraid to ask a question if they are unsure of something. The hardest part of the job is staying positive when a customer is barreling down on you for something you have no control over. It presents a challenge, but getting those customers to walk away with a smile and knowing I did the best I could to remedy the situation and improve their experience is very rewarding. The most enjoyable part of the job is seeing guests go home with a smile on their faces and knowing they enjoyed a legendary experience that I was a part of.
My job was to have fun and spread it around to the customers around me. Management is laid back as long as you follow the rules and do your job. With flexible hours, great coworkers, and good pay anyone would be lucky to work for the Orlando Magic.
not a lot of hours because you can only home games.
TEAM SHOP/RETAIL OPERATIONS MANAGER (Former Employee) – Orlando, FL – May 29, 2012
In the 5 1/2 years I was with the Orlando Magic, I could only say I had a phenominal experience. They helped me develop into a better employee, co-worker and manager, in my time there, and I can only feel rewarded for that experience. They have quality upper management who helps you along the way and is there to develop their employees into even better staff members.
benefits, salary/compensation, work environment, learning
• Edit, write stories to be published to Magic Radio’s Facebook and Twitter accounts. • Produce and voice halftime feature packages and highlight reels for in-game playback • Player/coach interviews during morning practice and shootarounds • Upload media to the official website of the Orlando Magic, orlandomagic.com • Provided on-air sideline reports during the Magic vs. Atlanta Hawks game (04/13/2012)