On a typical game day, I would arrive around 9 AM and begin setting stores for the evening. I would make sure they were clean, stocked, and merchandised properly. Once this was complete, the management team would review goals for the evening with me and my colleagues. During the game I would do anything from ensuring the productivity of game night staff to dealing with customer complaints and providing customer service. At the end of the night it was my responsibility that the money earned over the course of the game was counted and logged properly.