Patient Service Specialist (Current Employee) – Charlotte, NC – January 11, 2016
A typical day at work is very busy, starting at 8:00AM, checking in/ out patients, dealing with different personalities, ethnicities, and attitudes. Everyday is something different although you do the same process daily. Everyone has their own list of task along side the expectations of the job. I have learned how to take my customer service skills higher, how to multitask very well, learning their computer system, how to smile even in tough situations, and finding out that just by taking the few extra minutes to help patients and all other staff can make a huge difference in their day. The management is very well put together. The manager is very on-top of her job, she will be there to help in any way and she is very professional! My co-workers are awesome. We all work together as a team, help each other no matter the situation. It's more like a family feel between all of us, we all care for each other and want what's best for everyone. The hardest part of the job is dealing with the uncertainty of patients, how they will act, speak to you, if they are happy, sad, angry; you always have to be ready for the unexpected, handle it appropriately with a smile on your face. The most enjoyable part of my job is to see the reactions of patients that come in upset, in pain, confused about information, etc; to stand at my desk and smile or laugh due to me taking just a few extra minutes to ask how they are doing, to ask if I can do anything at all to help, to make sure they have a pleasant experience when they walk through the door. Although I have come to also understand that you can'tmore... always have that interaction and reaction with/ for all patients but you can try your best and make sure you are satisfied with the job you did.less
Medical Transcriptionist (Former Employee) – Concord, NC – October 18, 2015
To much work expected for the number of employees, Understaffing is making for quick burn out and high turn over rate and poor family life. You are so tired at the end of the day, you have nothing left to give ou family
I arrive patients by verifying their identification,insurances and confirming their completion of online forms. I collect co-pay,coinsurance,deducible
Patient Services Specialist (Current Employee) – Matthews N C – September 14, 2015
Orthocarolina is a very busy orthopedic practice. The hardest part of the job and yet the most enjoyable part are the patients themselves. Orthocarolina can be a very upbeat atmosphere with many challenges that demand your attention to detail.
OrthoCarolina has many talented physicians, physician assistants, surgeons, and physical therapists employed there. At present, the company is dealing with a lot of change within the administrative and business office side which can lead to lack of effective leadership in particular locations. In our location, there tended to be a lack of "fair" investigatory problem solving for employees when problems arise with new management as well as retaliatory actions taken when complaints voiced. OrthoCarolina has lost many long time employees due to new policy but I feel they do have the ability to get back on track because of the talented providers that genuinely care about helping the patients.
Access to talented providers
pay rate/high cost of employees portion of benefits/lack of communication
Admin (Former Employee) – Charlotte, NC – April 19, 2015
The doctors are great and caring. Very high work volumes for admin and clinical and fast paced. The pay ranges for roles are not disclosed to employees so you never know what your max is in a role. Some opportunity for upward advancement, more lateral moves.
Internship (Former Employee) – Charlotte, NC – April 8, 2015
OrthoCarolina Sports Performance is a sports training facility, also combined with a physical therapy center, for all athletes to improve their athleticism by changing directions more efficiently, balance, explosiveness, flexibility, and motor skill development. • Helped lead athletes through different exercises that involved work capacity drills, agility ladders, strength workouts, etc. • Learned mechanics of running • Helped with some physical therapy sessions to help athletes/non-athletes rehabilitate from injury
Lead RN (Current Employee) – Hickory, NC – April 7, 2015
The pay at OrthoCarolina is great but the fact that my child is expected to come second to my job is not excusable. The doctors often get angry and take it out on the staff. There is extreme favortism and people who aren't certified are elevated above those who are with no consideration to experience or tenure.
Medical Assistant Externship (Former Employee) – Charlotte, NC – March 25, 2015
While doing my internship I learned to remove sutures and staples. I also called patients back and got their vital signs and a chief complaint. The employees are very helpful and always giving a helping hand. Being an intern heir was a great experience.
The employees made you feel likeyou were actually part of the team.
The physicians didnt really help with learning the techniques.
Patient Services Specialist (Former Employee) – Charlotte – December 2, 2014
Working for Orthocarolina was great! I really hate that I had to leave due to relocation. Great work environment as well as management. I will take a lot of experience from my short stint there. I wish them all the best. They have been in the top 5 Best Places to work a lot and I see why.
Coding Assistant I (Current Employee) – Charlotte, NC – July 20, 2014
complete daily post charges ,collect operative notes for coders to define procedures daily ar log and scan batchs.very busy departmnet demands from coders and doctors.it feels like your day is complete.
Team Lead (Patient Service Specialist) (Former Employee) – Charlotte NC – January 23, 2014
Each day I provide leadership to a staff of 4 team members. Working in a physical therapy department you have the opportunity to see progressive in therapy. I enjoy to encourage patients to keep a positive mind set. My co-workers are like family because we work in a close setting with each other 40 hours a week. One of the most enjoyable parts of the job is we celebrate a variety of occasions. ex: birthdays, weddings, baby showers. etc.
Patient Service Coordinator (Former Employee) – Charlotte,NC – September 29, 2013
The typical day starts with incoming calls from patients needing to schedule or reschedule doctor appointments. The day is very fast paced and every caller has a different concern that needs to be addressed. The hardest part of the job is becoming familiar with all of the doctors, PAs,and their nurses. Every doctor has different preferences that have to be followed. The most enjoyable part of the job is the self gratification of knowing the patients have been assisted.