Fun call center enviroment with issues in the HR department
Telemarketing Customer Service Agent (Former Employee) – El Paso, TX – April 1, 2015
A typical day at work was being on the phone from 9 am to 6 pm with a 15 minute break before and after your 30 minute midday lunch. I learned how to build rapport with customers I have never seen nor will never know in person and also how to make upsells. The management was poorly maintained and I had many issues with, felt as if I were only a number not a person. Co-workers were great but there was never anytime to interact given the nature of the job. The hardest part of the job was keeping up with the influx of phone calls, one right after the other. However, the most enjoyable part if the job was trying to make my self as efficient as possible, by challenging myself to reduce talk time, take in more calls, raise my upsell percentages and make the job as exciting as possible.