OTG Management Employee Reviews

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A workplace that provides opportunities to increase skills
1) Food Court Host 2) Cashier (Former Employee) –  New York, NYFebruary 10, 2018
Everyday I faced new challenges due to meeting new guests.It was enjoyable to aid our guests in each possible way.My objective was to make guests leave with a 'WOW' experience.In this attempt my interpersonal skills and sense of responsibility were enhanced.The management is remarkable but I think still it could be ameliorated further.The workplace culture is unique.The team-spirit of employees were praiseworthy.The toughest part was to deal with the complaining guests.The most enjoyable part was helping guests and making them enraptured thereby.
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Interesting work place
Customer Service /Hospitality (Current Employee) –  New JerseyFebruary 8, 2018
The company is a Billion dollar company that has been striving since the early 90's. It all started form the blizzard of 86 I think??? great idea, Needs a little
Pros
50% off everything consumerable
Cons
management treats you like you are a litte kid!
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Upper management makes work stressful and harder to deal with
Manager (Current Employee) –  Newark, NJFebruary 1, 2018
Never enough staff. They fire more than they hire. There is no structure. It’s all about numbers and not about culture. Staff doesn’t feel appreciated. Very stressful environment. Managers quit left and right.
Pros
The people you work with
Cons
High expectations with very little appreciation
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Summary
Multi-Unit Market Manager (Current Employee) –  Newark, NJJanuary 29, 2018
Learned a lot from this company. I was part of the team that made and still making the structure and guidelines since this is a new company. Running a multi unit market in one airport is very challenging but because I grew with the company I was learning a lot.
Pros
Free meals for managers, 401k and health insurance
Cons
Long working hours
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Diverse
Lead Line Cook (Current Employee) –  Newark, NJJanuary 19, 2018
This is an extremely exciting work opportunity but it also come with high stress levels. Working in any environment where there's several different background can be challenging.
Pros
diversity
Cons
stressful
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Unprofessional
Sales Associate (Former Employee) –  Newark, NJJanuary 18, 2018
It's a really unprofessional work environment. This is an extremely greedy company. They're just worried about looking good on the outside but the things going on behind closed doors were horrible! Bosses would get fired like the apprentice. They hired whatever kind of employees. The kitchens were dirty and always failed inspection. Employees took EVERYTHING without paying. They played the favoritism role way too often.
Pros
You can work there with ZERO experience
Cons
Everything you can possibly think of
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Senior management is a joke
Multi Unit Executive Chef (Former Employee) –  Newark, NJJanuary 10, 2018
Every manager are clowns just pure clowns. my suggestion would be to run. the pay is nice but its not worth the headache. there is no quality of life.
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Enter at your own risk....
Bartender (Current Employee) –  Newark, NJJanuary 10, 2018
a typical day at work: the restaurant is hardly stocked correctly. You'd think with the beauty of digital menus this wouldn't be an issue, but removing items from the menu is not allowed, if a guest orders a beer and we don't have it, we verbally need to offer something else, rather than to remove the option beforehand, we are forced to give them the "next best thing".Hardly have supplies, the managers are never one the same page leading to different versions of instructions. (different rules apply with different managers) for example, manager A allows a 10 minute grace period while manager B will document you for being 2 mins late. I've learned to roll with the punches, I do have to admit its the only positive trait I've gained from working for this company. The hardest part of the job would be when a manager is needed they are nowhere to be found but tend to appear once the issue is resolved within the staff. The most enjoyable is the 50% discount employees receive on overly priced food. You'll meet the most genuine hardworking people, whom either leave the company or are completely miserable due to being overworked and never heard. That's a typical day working for OTG.
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Great concepts
Bartender/server/training captain (Former Employee) –  Newark, NJJanuary 10, 2018
Overall the company has a great concept of what the future of restaurants and airports should look like. As with any new company, changes need to be made on certain areas, but overall good.
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Neutral work environment
Hostess/Cashier (Current Employee) –  Newark, NJJanuary 8, 2018
Its Hectic , very unorganized. its an only benefit is that the pay is weekly. So you don't really see your money, you will need to pay attention to that. Management is all over the place. Its not a completely bad job , but consider it being temporary in my opinion.
Pros
weekly pay
Cons
no benefits, organization
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Ok workplace
Server, Hostess & Cashier (Former Employee) –  Philadelphia, PAJanuary 6, 2018
Very down to earth management. You get unlimited soft drinks throughout your shift and half off on food and they allow you to try all of the new food before they hit the menu.
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Fun workplace
CASHIER (Current Employee) –  Queens, NYDecember 23, 2017
People are great ! Managers are nice too. Have to be very serious with your work! Good pay. always be on time! show respect to everyone. The most enjoyable part of the job is just interact people and get to know what part of country their from and etc.
Pros
Get paid by weekly
Cons
short breaks
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Great olace great people
Cashier/Customer Service (Former Employee) –  Queens, NYDecember 23, 2017
Amazing would do it again and would recommend anyone its great pay hours and environment hands on learning they train you open jobs all the time open house
Pros
Discounts a d great food
Cons
Never leave on time
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Easy work day
Porter (Current Employee) –  East Elmhurst, NYDecember 18, 2017
You clock in when your schedule to work, and you start your day with stocking up the fridge which can take the whole day but its easy and you keep to your self-unsupervised.
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Horrible environment
Kitchen and Stock Associate (Former Employee) –  Queens, NYDecember 15, 2017
I hated that place. I was overworked on a daily basis. Some of the other employees made it bearable to work but the managers were stupid. The best part of the job was walking out the door after your shift lol and payday (of course)
Pros
the Food
Cons
The managers
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fast-paced and stressful
Cashier (Former Employee) –  Queens, NYDecember 15, 2017
fast-paced and stressful. a lot of requirements needed to get obtain the job. food handler licenses required. international customers , need to be bilingual
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Dont work here
Manager (Former Employee) –  Houston, TXDecember 13, 2017
This place is a nightmare. No support from corporate office, home made systems that don't work well or integrate with anything and uneducated leaders.
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Good Place for first time employement
Human Resource Administrator (Former Employee) –  Queens, NYDecember 11, 2017
OTG provided a good place for first time employment. The hours were good, job duties were straight forward, and the culture was welcoming. I'd refer a friend to start here.
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Sous-chef
Sous Chef (Former Employee) –  Newark, NJDecember 8, 2017
Management team does not set you up for success. First rule you learn is "figure it out on your own".
Low training but high expectation. People talk bad on your back.
Pros
Free lunch
Cons
Too many
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Horrible company to work for
Bariasta Lead (Former Employee) –  Newark, NJDecember 4, 2017
They have you working around the clock trying prove you deserve a higher position. Just for them to hire a new person that you'll ultimately have to train to be your boss.
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Overall rating

3.0
Based on 229 reviews
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2.9Work/Life Balance
2.9Compensation/Benefits
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2.6Management
2.9Culture