Comment – August 11, 2017
Update: I have now been working at OtterBox for over 2 years. I love it here. I was converted to an Otter after 7 months and it was all due to my meticulous eye for my metrics.
The culture with the customer service department remains amazing. Everyone starts off as a customer service rep and all the upper management genuinely want to see you succeed.
After being converted the goal was shifted to managing your metrics to move up the tiers. With each move up, you will get a raise. There are 5 possible tiers and with positions being created there is a lot of opportunity for growth.
If you're considering working at OtterBox, bring your talent and dedication and you will soar at OtterBox.