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Outerwall
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19 reviews

Outerwall United States Employee Reviews

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Company searching for strategic direction
Manager (Current Employee), Chicago, ILApril 2, 2015
Co-workers are generally talented people, but company lacks a true strategic direction.

Benefits are decent, but career advancement is difficult.
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Good if you like call centers
Customer Service Representative II (Former Employee), Pasco, WAMarch 31, 2015
Pros: Full benefits and 401k, free snacks and drinks, special events, and casual dress code.
Cons: Extreme corporate mind set for a call center, scheduling and attendance policy. Favoritism.
Scheduling and attendance policy is a joke. Beware of what is called the "Shift Bid." A typical day is constant change and half the time management is unaware of the change. Management is not on the same page as to what quality standards should be, even though there is a guideline. Customers can either be pleasant to work with or extremely difficult due to lack of resources agents have to work with.
The atmosphere is fair given they provide a lot of free snacks and drinks to help get you through your day. Breaks can be timed odd due to your schedule however, the time given is sufficient. Advancement and location transfers are possible however, limited.
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Great place to work
Business Analyst (Consultant) (Former Employee), Bellevue, WAFebruary 13, 2015
It was nice to work at a smaller company for a change. I liked the people and the corporate culture. I would definitely work there again!
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Wonderful Employees
Accountant (Former Employee), Bellevue, WAJanuary 15, 2015
Employees are a great group of people.
Company provides free snacks and soda.
Decent benefits
Free parking.
Casual work environment.
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Outerwall continues to grow with trend setting solutions
Western Business Development Manager (Former Employee), Lincoln, CADecember 1, 2014
Outerwall is a great company to work for creating trend setting consumer offerings. Powerful brands such as Coinstar, Redbox, and working on launching additional solutions to their brand portfolio. I would recommend Outerwall as being a great place to work.
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Aimless Strategy and Vision
National Account Manager (Former Employee), Oak Brook Terrace, ILOctober 22, 2014
Pros: good coworkers
Cons: silos across the other lines of business
Outerwall, Inc. could be successful if they only had leadership with vision. Everyone understands that DVDs are old technology but the company just bagged their digital product. They are clearly in harvest mode with the business. Still, I liked the people I worked with and found the operations teams to be very good.
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Great Company
Regulatory Affairs (Current Employee), Oakbrook Terrace, ILOctober 7, 2014
Outerwall inc. is a great company. The culture is amazing. Employee is always first.
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Great Company
Regulatory Affairs/Compliance (Current Employee), Oakbrook Terrace, ILOctober 3, 2014
Amazing benefits
Great organization
Awesome training
Great potential
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poor management
customer service rep II (Former Employee), pasco waSeptember 13, 2014
Pros: benefits, consistent schedule for at least 4 months
Cons: horrible sups, inconsistent discipline, no one to hear problems
The company has great potential, however management at least at the customer service level was horibble. Every supervisor does things different which confused reps. Bringing in an operations manager that didnt understand the laid back enviromeny alienated many reps also. While they would promote agents that met certain goals the agents that knew every business and were their over 5 years never got promoted or considered. Basically if you can put up with rules not being followed and staying on your sups good side its an ok place to work. I feel that upper management should really get back to focusing on customer service rather than trying to micro manage every second of the day
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Excellent benefits, and Company that really tries to keep employees informed
Field Service Representative 1 (Current Employee), Tucson, AZApril 29, 2014
Pros: excellent benefits, great co-workers and team leaders, start when like.
Cons: to much work expected for the pay given.
Very good company to work for. They carry some of the best benefits in Arizona, but have really loaded on the work and cut back on the staff. I believe that this company is working hard to keep up to date on their product (s) with the changes in the industry. My co-workers are the best team out there to work along side, they really help when needed, go the extra mile to complete any task given, understanding, and make great team mates. The hardest part of the job is really just working out in the Arizona heat under a time frame given by Corporate back in Illinois. The most enjoyable part of the job is the fact that you do have the freedom of starting when you want, and for the most part it is like working out of your home, or acting as a sub contractor for the company. Although the typical day is broken down as to how many kiosks have to be completed by days end and have to be completed in a certain order with a time allotment given to complete each kiosk, the rest is basically repetitious work.
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Recyling Green Co
Consumer Claims Specialist (Current Employee), San Diego, CAApril 29, 2014
Fast Paced
Technical
Team Player
Custom Relation
Custom Service
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Great place to wok
QUALITY ENGINEER (Former Employee), Bellevue, WAApril 26, 2014
Pros: great facilities
Cons: mature company, upward mobility is limited
The automated retail industry is ripe with opportunity. Management is very supportive and co-workers are great, as well.
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Great benefits, inconsistent policies.
Customer Service Rep II (Former Employee), Pasco, WAApril 16, 2014
Pros: many catered events, affordable benefits, steady schedule
Cons: kennewick, wa
Outerwall provided me an extensive amount of experience, handling different types of scenarios that customers would call for. I learned many skills that would allow me to provide an answer to the caller, though, many tools that would have provided that resolution were not really ever made available to agents, or employees on my level. Work areas are set up to promote multitasking, and navigating the programs is fairly simple as they provide a dual screen workstation. Many of the workers have been there for several years and are knowledgeable when you need an answer, or when management isn't available, which was often. I found my co-workers to be very friendly and built a wonderful work relationship with them. There are many aspects of working at the Pasco location that were negative, though. Many supervisors would not fairly implement company policies, dress code, cell phone use, etc. Some employees would be correct, and others would be allowed to freely break rules. Upper management states they are there to help, and listen, though when it comes time to hold up their end, they are generally pretty threatening and it basically comes down to either getting fired, quitting, or putting up with whatever it is that is happening.

The Pasco location is well equipped, coming with its own Redbox kiosk, an Xbox 360 and Wii that employees can use on their breaks, many free snacks, and vending machines. as well as a basketball hoop to use when the weather permits.
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Awesome work environment..Rubi division had the best leaders
Team Lead / Field Service Technician (Current Employee), Los Angeles Metro AreaFebruary 27, 2014
Over this company is a great place to work and advance in your career path. When I stared with the Rubi coffee division it was a fantastic exciting start up with an excellent management staff.
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Great company moving into new growth phase
Sr. Manager (Current Employee), Oak Brook, ILFebruary 17, 2014
- Relaxed culture
- Fast paced environment
- Recent management transition
- Based in W. Suburbs
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Good Work Environment
Sr. Developer (Current Employee), Bellevue, WAJanuary 2, 2014
Loved the work, small teams. managers were awesome and very supportive.
no work from home options. not much of after hour times.
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New line of business
Sr. Mechanical Engineer (Current Employee), Bellevue, WANovember 11, 2013
Company has diverse product lines of business from an well-established products to new ventures opportunities.

About Outerwall

Outerwall Inc. (Nasdaq: OUTR) has more than 20 years of experience creating some of the most profitable spaces for their retail – Read more

Outerwall Salaries

Field Service Engineer
$41,000 per year