Great benefits, inconsistent policies.
Customer Service Rep II (Former Employee) – Pasco, WA – April 16, 2014
Outerwall provided me an extensive amount of experience, handling different types of scenarios that customers would call for. I learned many skills that would allow me to provide an answer to the caller, though, many tools that would have provided that resolution were not really ever made available to agents, or employees on my level. Work areas are set up to promote multitasking, and navigating the programs is fairly simple as they provide a dual screen workstation. Many of the workers have been there for several years and are knowledgeable when you need an answer, or when management isn't available, which was often. I found my co-workers to be very friendly and built a wonderful work relationship with them. There are many aspects of working at the Pasco location that were negative, though. Many supervisors would not fairly implement company policies, dress code, cell phone use, etc. Some employees would be correct, and others would be allowed to freely break rules. Upper management states they are there to help, and listen, though when it comes time to hold up their end, they are generally pretty threatening and it basically comes down to either getting fired, quitting, or putting up with whatever it is that is happening.
The Pasco location is well equipped, coming with its own Redbox kiosk, an Xbox 360 and Wii that employees can use on their breaks, many free snacks, and vending machines. as well as a basketball hoop to use when the weather permits.
many catered events, affordable benefits, steady schedule