OverDrive is a leader in a growing industry, but tries to do too many things at once. New products and services are often promised prematurely and are not delivered when expected. Many aspects of the product are buggy or unrefined which puts forth an unprofessional image to OverDrive's relationship with its users.
Notoriously underpaid employees, and as such the company sees high turnover for an industry leader. Poor decision making by managers and executives at various departments, and there is a lot of 'buck passing' and unwillingness to help.
Overall, relaxed environment with great benefits and 401k plan, but poor focus on employee satisfaction. Company puts sales first and customer service second