Pros: provied courses to better ourselves, great benefits, and support to employees
Overall is a great company and very grateful for the growth and knowledge I acquired. Every day was different at work but first was login our phones, check ad respond to emails from customers ad internal customers. Then, work on backorder reports, research, called vendors for updates, tracking and provided substitutes. While doing that I was answering phones from customers, outbound calls for follow up to vendors and customers. Emergency couriers per customer request due to I worked for a medical distributor which time and product was critical. Also, monitor that all CSR where available on the phones, assisted management in reports, help with any training for improvement in the department. I learned to lead by example, that I love sharing information and I discovered that Training others help me learned from others. Also, work as a team to get the work done. Management was always fair and great to me and we worked together to service the customer. My co-workers were like family due to we work together as a team to service the customers. The most enjoyable part of the job is to interactive with customers and assist them to be service.