-Provide Remote Tier 2 technical support of web based software solutions while providing exceptional customer service via phone, or email, or online meeting
-Installation and deployment of Internet and Intranet based applications and databases built on the Microsoft .Net and Server Platform
-Respond to requests, for technical, desktop, and server based application support as directed
-Installation, update and maintenance of virtual server based applications
-Proactively be involved in desktop support issues, by identifying, researching and applying solutions to a wide variety of technical issues.
-Install and update windows and web based apps and databases on PN3 VPS, PN3 Hosted VPS and clients servers.
-Replicate customer reported issues.
-Troubleshoot and resolve issues.
-Review application source code and database to determine the root cause when necessary.
-Capture technical details or/and data via email, online meeting or remote access for escalation/resolution of issues.
Candidates MUST be proficient with the following Technologies:
-Internet Information Server
-Browser Clients (Internet Explorer, Firefox, Chrome, Safari)
-Strong analytical and problem solving skills. Perform other duties and assist with special projects as assigned.
-The ability to prioritize and resolve multiple complex and critical issues is a must.
-Strong verbal communication skills
-Excellent customer service skills and a positive attitude
-Ability to multi-task and perform effectively under pressure
Successful candidates must be able to work from a home based office while also communicating effectively with clients as well as team members both verbally as well as in writing in order to enable complex troubleshooting, recovery, and root cause investigation