IT Support Analyst

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IT Support Analyst (Englewood, NJ)
JOB TITLE: IT Support Analyst
SUPERVISOR: VP of Operations


Are you a detailed oriented? Are you looking for a position in a fast paced customer service environment? Are you looking for a job to "make a difference" with our IT growth strategies? Would you enjoy assisting our production, accounting and sales departments as we install a new software platform. Do you enjoy working with managment teams (President, Sales and Operations) assisting with building engaging websites for our customers and most importantly designing reports for analysis for our departmental managers. Finally, can you "think out of the box" to make our sales reporting and website interface easy to use? If yes, you we would like to talk with you!! Please review our our ad below and send us a cover letter and resume.


 Computer Science or Technical degree (will consider recent college graduate or 4 Years proven IT experience in lieu of degree)

Major responsibilities:

- Maintain/build multiple websites and databases for customers

- Manage remote server administration

- Support users and local machines

Must have qualifications:

- Windows XP & Windows 7

- Windows Server 2008

- Microsoft Office 2003, 2007, & 2010, but extremely proficient in Excel and Outlook

- Adobe Illustrator CS4, CS5, & CS6

- Must be able to work diligently and prioritize tasks in a timely manner.

 Deadline Driven -- ability to prioritize a must
 Friendly and polite
 Detail oriented - self starter
 Ability to research product website catalogues, talk with software and hardwared vendors.
 Ability to follow & directions
 Consultative and Helpful approach when working with employees and customers on technical assistance
  Positive attitude under pressure
 Excellent team skills for sharing ideas and cross functionality - creative problem solver
 Ability to Multi task in both a sales and sales assistant activities
 Great analytical skills to write reports based on analytical data to improve customer satisfaction
 Writing skills to assist with Website content and Blog
 Presentation skills/writing to prepare technical presentations to "C" level customers using analytical data from their data files

Summary - Main attributes are an attention to detail, creative, good math skills (especially in Excel). Good understanding of major software programs , positive attitude and desire to make our customer and employee experiences best in class with our computer systems and software. Out of box thinker for report writing and using data for analytics. Experience in an IT position (especially in a mid size company environment). Experience working in a business/transaction environment where systems tie into all areas of order to cash managment. Experience in website creation and design. Excellent Presentation preparation and presenting skills.

About Progressive Promotions Inc:

Established in 1987, Progressive Promotions revenues have grown exponentially over the last decade. Our growth has been driven by our strategic ability to help prestigious fortune 500 companies build brands and drive sales with unique promotional gifts and products chosen for optimum impact. Industry leaders have presented us with the International Golden Pyramid Award for creativity, and we have also earned the American Express Supplier Excellence Award for three years in a row. More about our company can be found at our website at

• Location: Englewood, NJ
• Compensation: Depending on Experience
• This is a full time position with health benefits
• Employee must have car - occasional travel to customers/vendors required
•Principals only. Recruiters, please don't contact