CUSTOMER SERVICE AGENT, Tempe, AZ - September 12, 2016
This is a subcontracted company doing work for AT&T. Incoming calls are for technical support on internet, tv services and voip phone services. You follow a call flow and have a information data base to draw from to resolve calls. Each call was monitored, timed, and metrics on how you resolve the call effect your bonus and that of your team. Calls were generally back to back and when breaks and lunches arrived you were to take them on time or could be awarded a penality and if you were to take these breaks you had to ask before taking them. Much of what I did here was follow rules of adherance and moving up was political not based on education or experience.