Pros: occasional company parties, good positive environment
Cons: shifts change time to time, very stressful due to high call volumes
In my time with PACE, I was part of a team of up to close to 300 people during the day. The majority of the day consisted of answering incoming calls and troubleshooting Internet connections for AT&T U-Verse/DSL customers, correcting billing issues and escalating issues to the appropriate department when needed. In my time here, I improved upon my basic troubleshooting skills over the phone for Internet and computer services.
Overall, my experience here was okay despite the nasty calls that I would get from time to time due to their services being out or whenever a technician had to be assigned to their homes to repair their service lines. The management was good and very approachable . During the week, the dress code was business casual but during the weekend, it was casual wear.