Airline Customer Service Agent (Part Time Regular) (Former Employee) – Los Angeles, CA – September 26, 2017
Sometimes busy I learned to be strong to the people The management is poor The workplace is a little bit better The hardest part of the job is sometimes you encountered irate passenger The most enjoyable part of the job when you perform them well
Customer Service Representative (Current Employee) – El Segundo, CA – March 12, 2018
Constantly being monitored every second of your day to make sure you don't take a second longer in your lunch. No break room for employes. All employes had to eat around passengers but you can often get in trouble for eating food in front of passengers.
Customer Service Representative- Air New Zealand (Current Employee) – Los Angeles, CA – August 28, 2017
Get ready to be deployed after long waiting of background checking and badging 1-2 months. Even you sign for Full time job you may work 20-30 hrs only per week. Relatively fair company but not for long term career.
Easy Job, Helpful staffs
always revised schedules and not systematic management
Service Leader (Former Employee) – Los Angeles, CA – June 14, 2017
Very organized company who provide strict standards for employees to meet their airline customer requirement. Great way to gain knowledge of an airline industry, training provided to front line customer service agent to made them be comfortable for their job.
Customer Service Representative at Air New Zealand (Current Employee) – El Segundo, CA – January 24, 2017
-management is still lacking -the hardest part of the job is dealing with angry customers who have seat request and sometimes yelling at you in front of everyone -the people i work with are the best -it started being a really fun job and then the management started being to strict when they gave so much freedom at first
working at the airport and always seeing and meeting new people
long lunch breaks in order to diminish your working hours, therefore pay
Customer Service Reprehensive (Current Employee) – Customer Service Representative – October 27, 2016
-Improved the way to greet customers in a good manner -Understanding others from others' perspective -Team work is separated -Patience is very important to avoid mistakes and complains from customers -Grooming is the number one priority for everyday work
Station Agent (Current Employee) – SFO – March 18, 2015
Responsible for answering inquiries regarding general travel information Prepare itineraries, and check passports and visa, issue boading passes Check baggage and collect excess baggage charges in accordance with tariff rule. Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades. Work in lounge to provide excellent service to Business Class passengers